Newfront

Newfront

Client Representative - Major Market

United States (Remote) · Mid · Full-time

Sponsorship not specifiedDetected 131 days ago
Project ManagementAccount ManagementHRCustomer SupportResearchCommunicationTime ManagementPublic SpeakingAdaptabilityOrganizational SkillsMicrosoft Office

About the role

  • What's exciting about this position is the variety in the work.
  • No client is the same, so you cannot expect the same resolution will yield the same results each time.
  • Every day provides the opportunity to learn something new, try new things, and have fun!

Responsibilities

  • Manage enrollment processing, research and resolve eligibility and enrollment issues.
  • Perform and/or manage outsourcing of tasks such as billing audits, data entry, SPD wraps and contract reviews.
  • Prepare client communications (Open enrollment materials, new hire guides, wallet cards, compliance documents, etc.) using available tools and templates.
  • General administration and data entry as directed by Client Support Lead.

Requirements

  • Minimum 1-2 years of work experience working in a customer service or a Human Resources oriented role is required.
  • ability to screen details and identify potential discrepancies.
  • If you are excited about a role at Newfront but feel you're missing a few of the qualifications, we still encourage you to apply and tell us about yourself.
  • Pacific Time Zone work hours required.
  • Solid communication skills: written, public speaking and presentation preparation.
  • Excellent customer service in a virtual setting, including listening without interrupting, using a clear and audible voice, and responding calmly and professionally.
  • Works well with others in a fast-paced environment and be responsive to co-workers and colleagues. Must also work independently, with minimal direction.
  • Adaptability and flexibility to respond to client and team needs.
  • Solid time management skills and ability to manage competing priorities and high volumes.
  • Good organizational skills and attention to detail
  • Ability to forge relationships and build trust with clients, carriers and colleagues.

Skills

  • Proficient knowledge and use of Microsoft Office and intermediate complexities of features.
  • Ability to learn and adopt use of technology systems and software applications.
  • Ability to ask questions, take initiative and use resources and tools.
  • Good organizational skills and attention to detail; ability to screen details and identify potential discrepancies.
  • Ability to review internal/carrier deliverables to ensure accuracy.
  • Basic project management skills and systems knowledge.
  • Strong sense of curiosity and willingness to learn industry knowledge and trends.
  • Benefits experience at a Brokerage is a plus.
  • Resident Department of Insurance Life License (required or completed within 3 months of start date).
  • written, public speaking and presentation preparation.
  • Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
  • Newfront is proud to be an equal opportunity workplace.

Compensation

  • The pay range for this position in California, Washington, Colorado and New York at commencement of employment is expected to be between $48,200 and $86,000/yr; however, base pay offered may vary depending on multiple individualized factors

Benefits

  • Review plan documents and benefit attributes for accuracy and manage them within the internal system.
  • Build and maintain the client benefit portals.
  • Process fee billing for non-commissioned based clients and carrier transition/wellness fund accounting.
  • Coordinate health fairs and carrier attendance at open enrollment and health fair meetings.
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This listing is sourced directly from Newfront's careers page and normalized into a canonical job model.