Fractal
Client Success Engagement Manager
New Jersey · Full-time
Sponsorship not specifiedDetected 30 days ago
AWSGCPAzureCloud PlatformsMachine LearningLLMOpsMLOpsSupply ChainPatient CareCommunicationMentoringPublic Speaking
About the role
- Ensure strong client outcomes and satisfaction, with a target NPS of 70+
- Serve as the primary senior client contact, managing executive relationships, escalations, and complex stakeholder environments
- 7+ years of consulting experience in healthcare and life sciences
Responsibilities
- Lead large, multi-program AI and GenAI initiatives, including field force transformation, omnichannel analytics, next best action, content tagging, patient services, and field force copilot solutions
- Partner closely with the Global Pharma Practice Head and India delivery teams across AI, MLOps, LLMOps, cloud engineering, and analytics
- Develop and execute account plans aligned to client priorities, including QBRs, MBRs, and joint business plans
- Represent Fractal's full portfolio across AI, engineering, design, behavioral science, and pharma analytics
- Drive proposals, client presentations, and commercial discussions in support of new and expanded work
- Lead and influence cross-functional teams through indirect management, providing direction, coaching, and oversight
- Act as a long-term strategic partner to clients and an active contributor to the growth of the HLS practice
Requirements
- 10+ years of experience delivering and growing analytics and AI programs for Fortune 500 life sciences clients
- 7+ years leading AI initiatives, including GenAI, for large enterprise clients
- Proven commercial judgment with the ability to connect client challenges to business outcomes
- Experience engaging senior executives (CIO, SVP, VP) in strategic discussions
- Hands-on experience with proposals and executive-level client presentations
- All applications must be made through posted job openings
Skills
- Strong understanding of cloud platforms (AWS, Azure, or GCP) and enterprise AI delivery
- Strong written and verbal communication skills
Compensation
- The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.
- At Fractal, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case.
- Own delivery and growth for Fortune 50 pharma accounts, driving $5MN+ in annual consulting and delivery revenue
Benefits
- You will be eligible for benefits on the first day of employment with the Company.
- The Company provides for 11 paid holidays and 12 weeks of Parental Leave.
- We also follow a "free time" PTO policy, allowing you the flexibility to take time needed for either sick time or vacation.
- Manage account economics, including utilization, margins, and delivery health
Visa & Work Authorization
- This position is not eligible for Immigration Sponsorship at this time.
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This listing is sourced directly from Fractal's careers page and normalized into a canonical job model.