unitedcommunications

unitedcommunications

Installation and Repair Technician

Chapel Hill, Tennessee · Full-time

Sponsorship not specifiedDetected 7 hours ago
Customer SupportCommunicationTime ManagementMicrosoft Office

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16Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70

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About the role

  • IT'S NOT GOING OUT OF OUR WAY; IT IS OUR WAY!
  • What began as a rural telephone service in 1947 has evolved into one of the region's fastest, most reliable internet providers-recognized by Broadband Now for top speeds and customer satisfaction.
  • Additional responsibilities include troubleshooting service lines and wireless CPE, responding to customer requests and complaints, and operating company equipment.

Responsibilities

  • Understand, maintain, and repair existing equipment by using test sets to locate line or equipment trouble and determine necessary repairs.
  • We deliver fiber and fixed wireless solutions with a personal, local touch.
  • In partnership with Middle Tennessee Electric, we're expanding broadband access to underserved areas, making this an exciting time to join our growing team and build your career.
  • This role requires a strong commitment to safety and the ability to deliver exceptional customer service.

Requirements

  • Minimum of one year of experience in telecommunications.
  • Valid TN driver's license with satisfactory driving record required.
  • Ability to work effectively in a high-intensity, dynamic, and rapidly changing technology environment.
  • Self-motivated, detail-oriented, and organized, with the ability to work efficiently to meet deadlines.
  • Ability to effectively articulate complex situations to colleagues with varying degrees of network knowledge.
  • Duties include the following, but other duties may be assigned as required.
  • Previous technical support experience preferred.
  • Strong technical aptitude for troubleshooting and resolving customer issues.
  • Proficient in process standardization and documentation, including the creation and maintenance of written procedures, training materials, and network records.
  • Skilled in using various services and office equipment, including personal computers, phone systems, software applications, hand tools, electric tools, and test sets.
  • Excellent customer service skills with strong time management and multitasking abilities.
  • Ability to work both independently and as part of a team.
  • Proficient in PC software installation, support systems, email, and Microsoft Office Suite.
  • Strong written and verbal communication skills.
  • High level of integrity and professional values.

Benefits

  • Sign-on bonus of up to $2,000, based on experience, paid on first paycheck.
  • Clean, maintain, and organize stock for company vehicles, ensuring equipment is prepared for safe operation and upholds the highest brand standards.
  • Employee-Focused Benefit Offerings
  • 401k + Match, HSA, and more!

Company info

  • At United Communications, we've been connecting Middle Tennessee communities for over 75 years.
  • SUMMARY The Installation and Repair Technician is responsible for installing and repairing communication lines and services for residential and business customers, including telephone, high-speed internet, and digital TV.
  • We are currently hiring for Sunday-Wednesday schedule.
  • Perform and complete installations, troubleshooting, and repairs for connects, upgrades, and relocates for telephone, high-speed internet, and Digital TV customers.
  • Recognize and inspect existing ground wiring or make new ground according to Company policy to protect employees, customers, and equipment from electrical shock or damage.
  • Provide exceptional customer service by educating customers on product and service usage while recommending solutions to meet their needs.
  • Plan and complete installations for new services and equipment for customers by installing copper and fiber drops, network interface devices, ground wires, in-home wiring, station protectors, jacks, modems and wireless routers, and set-top boxes per company standards.
  • Recognize and understand how to configure customers' equipment to connect to the internet via a modem or wireless router and set up IPTV service, including connecting standard consumer electronic devices such as DVD players, computers, laptops, tablets, smartphones, and telephone handsets.
  • The Installation and Repair Technician is responsible for installing and repairing communication lines and services for residential and business customers, including telephone, high-speed internet, and digital TV.
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