Shipfusion
Senior Customer Success Manager
York, Pennsylvania, United States · Senior
Sponsorship not specified$80k-$95kDetected 26 days ago
Project ManagementSalesAccount ManagementExcelLogisticsOnboardingCustomer SuccessShopifyCommunicationFood Safety
About the role
- Provide Shipfusion onboarding and continued education/training throughout lifecycle
- Assist with initial Shopify integrations within the onboarding process
- Work alongside the sales team to provide product demonstrations to prospective clients
Responsibilities
- Access to comprehensive support services that promote employee well-being and work-life balance.
- Work directly with our Support and Warehouse teams to ensure deliverables are being achieved
- Handle incoming chat, support tickets and email interaction with Shipfusion's clients
- Support the Customer Success Account Managers and wider Customer Success team on escalated issues
- Employee Assistance Program (EAP): Access to comprehensive support services that promote employee well-being and work-life balance.
Requirements
- What You'll Bring to the Team (Required Skills):
Skills
- 5+ years of account management, or project management experience
- Excellent technology skills including advance usage of microsoft excel
- Have the ability to handle large logistical projects
- Strong communication and client management skills
- Strong knowledge of technology and facility in adopting and teaching new technical workflows
- Desire to work in a fast-paced, tech-oriented culture
Compensation
- Earn what you deserve with our competitive and rewarding salary package.
- $80,000 - $95,000 USD
- Be part of a company where employees are valued and tend to stay, reflecting our commitment to employee satisfaction and growth.
- Compensation Range
Benefits
- Enjoy peace of mind with health and dental benefits for you and your loved ones, starting from day one.
- Recharge and explore with 15 days of paid vacation and 5 paid wellness days.
Company info
- Connect and celebrate with exciting social events that bring our team together.
- Join a workplace known for its supportive, inclusive, and dynamic culture.
- Help strategize with customers on how to optimize the Shipfusion portal
- Ensure the integrity and continued operation of the food safety system (SQF Program) in the event of organizational or personnel changes within the company or associated facilities.
- We are looking for a highly motivated Customer Success Manager to join our Customer Success team!
- Vibrant Company Social Events: Connect and celebrate with exciting social events that bring our team together.
- Positive Company Culture: Join a workplace known for its supportive, inclusive, and dynamic culture.
- High Employee Retention Rates: Be part of a company where employees are valued and tend to stay, reflecting our commitment to employee satisfaction and growth.
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This listing is sourced directly from Shipfusion's careers page and normalized into a canonical job model.