AlphaSense

Customer Success Manager, Corporate

Chicago; New York, New York, United States

Sponsorship not specified$80k-$95kDetected 6 days ago

Content MarketingAccount ManagementRecruitingCustomer SuccessResearchCommunication

About the role

The Customer Success Manager (CSM), Corporates role at AlphaSense is central to ensuring our clients realize measurable outcomes from their investment in our platform.
In the Corporates division of AlphaSense, CSMs will be supporting clients across any of the following major verticals: Technology/Media/Telecom, Consumer Packaged Goods, Energy + Industrials, Professional Services, Consulting, and Life Sciences.
Personas supported across these verticals are widely varied, including but not limited to: Investor Relations, Corporate Strategy, Competitive Intelligence, and Corporate Development, making the day to day work of a CSM dynamic and exciting.

Drive Adoption & Value: Monitor usage, deliver tailored strategies, and lead client sessions that unblock any barriers to feature adoption
Retention & Growth: Partner with sales and account management teams by strengthening adoption to support renewals, articulating AlphaSense's differentiated and competitive value.
Proven ability to build relationships, influence stakeholders, and drive measurable business outcomes.
With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust.

Excellent communication skills with a demonstrable track record for collaborating in a cross-functional environment.
Final offer amounts are determined by multiple factors including candidate experience/expertise and may vary from the amounts listed below.

2-4+ years of experience in Customer Success, Account Management, or a client-facing SaaS role (financial services experience a plus).

For base compensation, we set standard ranges for all roles based on function and level benchmarked against similar stage growth companies and internal comparables.
In order to be compliant with local legislation, as well as to provide greater transparency to candidates, we share salary ranges on all job postings regardless of desired hiring location.

Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients' own research content.
You may also be offered a performance-based bonus, equity, and a generous benefits program.

Proactively leverage insights, analytics, and feedback to anticipate risks, highlight wins, and strengthen our customers' ROI case for AlphaSense
Data-Driven Mindset: Proactively leverage insights, analytics, and feedback to anticipate risks, highlight wins, and strengthen our customers' ROI case for AlphaSense
Voice of the Customer: Act as the advocate for client needs internally by collaborating with Sales, Support, Account Management, and Product teams to clearly articulate what customers value most.
Our platform is trusted by over 6,000 enterprise customers, including a majority of the S&P 500.
Founded in 2011, AlphaSense is headquartered in New York City with more than 2,000 employees across the globe and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland.

This listing is sourced directly from AlphaSense's careers page and normalized into a canonical job model.