Auto Club Group (ACG)

Auto Club Group (ACG)

Roadside Assistance Technician/Tow Driver

FL-Kissimmee Florida Fleet · Part-time

Sponsorship not specifiedDetected 1 day ago
Customer SupportProblem Solving

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16Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70

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About the role

  • Join our team as a Service Vehicle Operator and be the hero our AAA members rely on when they need help most.
  • You'll respond to service calls, assist stranded motorists with services like jump-starts, tire changes, and lockouts, and safely tow vehicles when needed.
  • This role combines hands-on problem solving, customer care, and safe driving, all while working independently on the road.

Responsibilities

  • Verify AAA membership and deliver outstanding customer service during every interaction.
  • Maintain a clean and professional service vehicle.
  • Utilize tablets and electronic devices to manage calls, update service requests, and access towing procedures.
  • Accurately document daily activities, service calls, vehicle logs, and receipts.
  • Maintain DOT certification and an acceptable driving record.
  • Support community and special AAA events as needed.
  • Fully paid training to help you build the skills needed for success.
  • Employee Assistance Program (confidential support services).

Requirements

  • Strong customer service skills with the ability to communicate effectively and professionally.
  • Ability to work independently and make sound decisions in the field.
  • Ability to lift and move items weighing up to 75 pounds.
  • Ability to successfully complete AAA training programs.
  • If employed in Illinois, possession of a valid Illinois C-Non CDL driver's license is required
  • Experience operating wheel-lift, flatbed, or dolly towing equipment.
  • Must be 21 years of age or older.
  • Required
  • High school diploma or GED.
  • Valid state driver's license with minimal driving infractions/incidents.
  • Must successfully pass drug screening, motor vehicle record review, criminal background check, and DOT physical examination. (pre-employment and ongoing).
  • Comfortable using GPS, mobile technology, tablets, and electronic applications.
  • Ability to read and interpret roadside service procedures and member benefits.
  • Basic math and recordkeeping skills.
  • Commitment to safety and teamwork.
  • Preferred

Compensation

  • Hourly rates starting at $21.50 per hour (rate may vary by location and experience).

Benefits

  • At ACG, we offer a comprehensive and flexible benefits package designed to support your health, financial well-being, and professional growth.
  • Health & Wellness
  • Medical plans with multiple coverage options, including HSA eligibility.
  • Prescription drug coverage.
  • Dental and vision benefits.
  • Company-paid basic life insurance.
  • Optional supplemental life insurance and dependent coverage.
  • Short-term and long-term disability coverage.
  • Retirement & Savings
  • Must be available to work a flexible schedule, which may include evenings, weekends, holidays, and overtime based on business needs and member demand.

Company info

  • Become a part of something bigger.
  • The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.
  • By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance.
  • And when you join our team, one of the first things you'll notice is that same, whole-hearted, enthusiastic advocacy for each other.
  • The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands.
  • ACG belongs to the national AAA federation and is the second largest AAA club in North America.
  • We have positions available for every walk of life!
  • AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.
  • To learn more about AAA The Auto Club Group visit www.aaa.com
  • Important Note:
  • ACG's Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals.
  • ACG utilizes a geographic pay differential as part of the base salary compensation program.
  • Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates.
  • Salary at time of offer is determined based on these and other factors as associated with the job and job level.
  • The above statements describe the principal and essential functions, but not all functions that may be inherent in the job.
  • This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements.
  • Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.
  • The Auto Club Group, and all its affiliated companies, is an equal opportunity employer.
  • All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.
  • Regular and reliable attendance is essential for the function of this job.
  • AAA The Auto Club Group is committed to providing a safe workplace.
  • Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.
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