Hasbro
Retail and Play Program Lead - Trust & Safety
Renton, Washington, United States
Sponsorship not specified$97k-$146kDetected 36 days ago
SparkLeadershipCommunicationCritical Thinking
About the role
- This is your chance to shape legendary play that lasts a lifetime.
Responsibilities
- Own the analysis of program data, policy guidelines, and incident reports to surface systemic concerns and recommend changes around policy adherence.
- Lead complex, high-sensitivity investigations end to end, document evidence, and apply sound judgment when enforcing program rules.
- Communicate clearly with partners and players about policy outcomes, maintaining professionalism in all interactions.
- Define and improve the processes and standards the broader team uses to manage inquiries, investigations, and communications with timely follow-through.
- Review partner-reported issues or concerns, assess their impact, and decide on resolution or escalation, using discretion and care.
- Draw on internal systems and external context to build a well-rounded view of each case and set best practices in trust & safety for the team.
- Partner with leadership and cross-functional teams to ensure consistent and fair application of policies across all regions and scenarios, and advise on program direction.
- Proven ability to work independently, set priorities, and drive programs forward in a high-volume environment.
- At Hasbro and Wizards of the Coast, you'll collaborate with passionate teams to reimagine our iconic brands and create experiences that spark joy, connection, and community through the magic of play.
- In this role, you'll work to ensure a positive, safe, and welcoming environment across our global community by helping partners and players navigate policies and address concerns with care and consistency.
Requirements
- Cultural awareness and/or work experience with regions such as Latin America or APAC is beneficial.
Nice to have
- Minimum of 6 years of experience in Trust and Safety, investigations, fraud analysis, or a related field, including ownership of programs or complex caseloads.
- Deep experience in conflict resolution and de-escalation, including the hardest cases.
- Excellent critical thinking and investigative abilities.
- Strong empathy and communication skills, especially in high-pressure or emotionally charged conversations.
- Experience defining policy, process, or standards is a strong plus.
- Familiarity with Wizards Play Network (WPN) policies is a strong plus.
Skills
- The hiring range will vary based on factors such as experience, skills, location and market conditions.
Compensation
- $97,000 - $145,600 USD
- Employees may be eligible for annual and long-term incentives as part of their overall compensation package, depending on role, location, and eligibility. Benefits and programs may include:
- Financial Well-being
- Life & Family Support
- Volunteer and Community Initiatives
- Additionally, employees may be eligible for annual and long-term incentives as part of their overall compensation package.
Benefits
- Health & Wellness
- Time Off to Recharge
- Learning & Development
- Exclusive Perks
- Benefits and programs may include:
Company info
- We're looking for curious adventurers ready to find their party, fueled by imagination and drive to build what's never been built before.
- We're looking for a collaborative and thoughtful Program Lead to help support and uphold the values of our Wizards Play Network (WPN) and Organized Play programs.
This listing is sourced directly from Hasbro's careers page and normalized into a canonical job model.