Acumen Solutions Inc.
Entry Level Support or Quality Assurance Analyst
Cleveland, OH, United States · Junior · Contract
Sponsorship not specifiedDetected 3392 days ago
SalesforceCustomer SupportCommunication
About the role
- Our groundbreaking solutions in the public sector streamline operations and improve productivity.
- We apply this same focus on excellence to our unparalleled social responsibility program, generating sustainable impact across our local communities.
Responsibilities
- § Support end users questions and issues via various communication channels including email, phone, and portals
- § Determine root cause analysis of issues and help determine and implement solutions
- § Create reports
- § Develop and execute functional test cases
- Acumen Solutions drives excellence - not only in our performance, but also in the results we deliver for our clients.
- The Fortune 500 trust us to build solutions focused on growing revenue and profits by amplifying competitive advantage and strengthening customer relationships.
- Support or Quality Assurance Analyst
- We seek a talented analyst to join a strong technology team responsible for the implementation and support of high volume, high performance client facing applications.
- The candidate will support applications that are part of cloud based, mobile, and/or on premise environments.
Requirements
- § Ability to learn new information quickly
- Bachelor's degree in Management Information Systems or related field
Nice to have
- 0-1 years of experience preferred or recent college graduates
Benefits
- We are a global cloud consultancy that combines the insight of our strategists, the vision of our innovators, and the ingenuity of our engineers to achieve this extraordinary impact.
Company info
- Great opportunity to be part of a growing office of an established company that provides cutting edge IT solutions to Fortune 500 and Public Sector clients.
Visa & Work Authorization
- Authorized to work for any U
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This listing is sourced directly from Acumen Solutions Inc.'s careers page and normalized into a canonical job model.