Tactile Medical
Patient Education Consultant
Grand Rapids, Michigan
Sponsorship not specified$24k-$31kDetected 8 days ago
ComplianceCustomer SupportHIPAAMedical DevicesCommunicationCritical ThinkingTime Management
About the role
- The Patient Education Consultant is responsible for conducting demonstrations and trainings with current and potential Tactile Medical patients on our products in their assigned area.
- Demonstrations are completed in-person with patients at a pre-determined location while trainings may be delivered in-person or via telehealth.
- Below is the starting salary or hourly range for this position, although offers may differ based on the candidate's location, job-specific knowledge, skills and experience.
Responsibilities
- Identify, escalate, and communicate problems, questions, or additional patient support needs to appropriate department for follow up
- Maintain compliance with all appropriate regulatory requirements including HIPAA
- This position will build strong rapport with the patient through introduction to our product, discussion of financial options and closing the sale to delivering the patient's training and ensuring the patient is able to use their product as prescribed.
Requirements
- Bachelor's Degree or equivalent work experience
- Knowledge & Skills
- Ability to lift 20 pounds on a regular basis
- Ability to work remotely and travel to patients in a home, clinic or virtual environment
- Strong interpersonal communication skills including the ability to empathize with patients and caregivers
- High degree of confidence and professionalism interacting with people of diverse cultures, ages, and abilities
- Ability to stay focused and organized to complete assigned tasks
- Ability to be self-directed and work independently to overachieve results
Compensation
- Our total compensation package includes medical, dental and vision benefits, retirement benefits, employee stock purchase plan, paid time off, parental leave, family medical leave, volunteer time off and additional leave programs, life insu
Benefits
- Health related certification
- Medical device or healthcare industry experience
- Strong critical thinking and decision-making skills in healthcare related situations
- Able to apply new information received via online learning modules, virtual or in-person interactions to enhance the patient experience
- Responsible for direct sales to patients which includes providing a clear and thorough explanation of the patient's financial responsibility for the product, insurance coverage and finalizing the sale
- At Tactile Medical, we specialize in developing at-home therapy devices to treat lymphedema, chronic venous insufficiency and respiratory illnesses.
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This listing is sourced directly from Tactile Medical's careers page and normalized into a canonical job model.