Accendra Health
Sleep Coach
Remote - US, USA
Sponsorship not specified$19k-$25kDetected 14 days ago
ComplianceOutbound SalesExcelCustomer SupportHIPAACommunicationMentoringMicrosoft Office
About the role
- The Sleep Coach will provide excellent customer service and product information, solutions, and relevant details to CPAP patients about their therapy usage.
- This position provides above and beyond communication with our patients.
- The position will use behavior modification techniques such as determining patient adherence barriers while providing tools/steps to overcome and resolve them while improving overall adherence outcomes.
Responsibilities
- Verifies patient demographics, physician and notification preferences and documents with each patient contact.
- Accurately document patient account to ensure comments, discussions and concerns are captured correctly.
- The Sleep Coach provides support and resources, so our patients understand the importance of sleep therapy, their insurance usage requirements, and finally how to clean and resupply in the future!
- We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life.
Requirements
- Experience with various insurance plans (HMO, PPO, Medicare)
- Sleep Coach will use knowledge of OSA to assist with coaching conversation to ensure patient understands the potential effectiveness of therapy.
- Performs other duties as required.
- Moderate level mathematical proficiency, with a strong ability to understand, interpret and develop spreadsheet data.
Nice to have
- Knowledge and experience working with patients diagnosed with OSA preferred
Skills
- Moderate skills in Access, Excel, PowerPoint, MS Project, Visio, Word
Compensation
- The actual compensation offered may vary based on job-related factors such as experience, skills, education, and location.
Benefits
- At Accendra Health, we understand that healthcare is complex, and we're here to make it easier.
- With deep expertise promoting health outside the hospital and a presence in communities nationwide through our Apria and Byram Healthcare brands, Accendra Health does more than just deliver the essentials.
- Your passion and energy for health and well-being is deeply founded in your desire to help others and to be a positive role model.
- Medical, dental, and vision care coverage
- Paid time off plan
- The actual compensation offered may vary based on job-related factors such as experience, skills, education, and location.
Company info
- Apria Healthcare's mission is to improve the quality of life for our patients at home.
- We are looking for empathetic, thoughtful and compassionate people, to meet the needs of our patients.
- Already an industry leader in healthcare services, we provide home respiratory services and select medical equipment to help our patients sleep better, breathe better, heal faster, and thrive longer.
- Accendra is not accepting unsolicited assistance from search firms for this employment opportunity.
- Please, no phone calls or emails.
- All resumes submitted by search firms to any employee at our Company via email, the Internet, or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of our Company.
- No fee will be paid in the event the candidate is hired by our Company as a result of the referral or through other means.
- #AccendraHealth
- As part of the care team, our teammates play a critical role in delivering personalized, long-term care for the patients we serve.
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This listing is sourced directly from Accendra Health's careers page and normalized into a canonical job model.