UiPath
Manager, Customer Success - Pub Sec
Remote-Washington, D.C
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About the role
- LIFE AT UIPATH The people at UiPath believe in the transformative power of automation to change how the world works.
- We're committed to creating category-leading enterprise software that unleashes that power.
- To make that happen, we need people who are curious, self-propelled, generous, and genuine.
Responsibilities
- Serve as a strategic partner across Sales, Product, and Go-To-Market teams
- Build and maintain established cross-functional influence across the organization
- Collaborate on deal construction and commercial activity
- Drive alignment between customer success strategies and broader GTM initiatives
- Build and scale high-performing Customer Success and Technical Account Managers
- Manager of Customer Success to lead and scale our Customer Success Managers and Technical Account Managers operations across the Federal Civilian accounts.
- This is a high-impact leadership role for someone who thrives on building teams, driving portfolio performance, and serving as a strategic partner across Sales, Product, and Go-To-Market organizations.
- You'll drive operational rigor and discipline across delivery while modeling leadership presence and culture that demonstrates extreme ownership and execution.
Requirements
- Previous experience with formal people management and team leadership
- Candidates must be authorized to work in the United States for this role
- Proven track record in broad portfolio impact including renewals, saves, and adoption metrics
- Experience with deal construction and commercial activity
- Customer- and team-oriented approach with ability to champion culture
Nice to have
- Deep exposure to public sector business landscapes
- Understanding and usage of key industry solutions embedded in GTM strategy
- Established relationships across marquee accounts
- Examples of transforming individual execution into broader packaged plays or new organizational standards
- Demonstrated ability to identify and establish operational excellence benchmarks
- Experience operating in complex, highly technical renewal deal cycles
- Maybe you don't tick all the boxes above-but still think you'd be great for the job?
- Because we know that experience comes in all shapes and sizes-and passion can't be learned.
Benefits
- Own and drive portfolio-level performance metrics including renewals, expansion, adoption, and customer health
Company info
- People who love being part of a fast-moving, fast-thinking growth company.
- Manager of Customer Success, you will own portfolio performance, proactively reduce systematic risk end-to-end, and build high-performing teams that deliver measurable outcomes for our most strategic government customers.
Visa & Work Authorization
- Candidates must be authorized to work in the United States for this role
This listing is sourced directly from UiPath's careers page and normalized into a canonical job model.