Octus
Customer Success Manager
New York, New York, United States
Sponsorship not specified$70k-$95kDetected 14 days ago
SalesAccount ManagementExcelCustomer SuccessCommunicationProblem SolvingAdaptability
About the role
- Octus Octus is a leading global provider of credit intelligence, data, and analytics.
- Our core values - Action Oriented, Customer First Mindset, Effective Team Players, and Driven to Excel - define an organizational ethos that's as high-performing as it is human.
- Role Octus provides breaking news and market-moving intelligence along with cutting-edge technology and data for hedge funds, investment banks, and law firms.
Responsibilities
- Octus hires growth-minded innovators and trailblazers across the globe to drive our business and culture.
- Customer Success Managers at Octus are responsible for increasing user adoption, driving retention rates, promoting processes, and developing relationships, while also helping support the wider team.
- Strong candidates typically possess strong communication, relationship-building, and problem-solving skills.
- Leading onboarding and implementation efforts for new Octus subscribers and providing support to first-year customers to prevent churn
- Leveraging existing customer relationships and expanding the network of relevant contacts within each account to become the partner of choice for their needs
Requirements
- Becoming an Octus expert with a strong understanding of our products, services, and the credit investing market
- Undergraduate degree, preferably in business, finance, law, or a related field
Compensation
- At Octus, we consider a range of factors in connection with compensation decisions, including experience, skills, location, and our business needs and limitations.
Benefits
- Monitoring account health across a book of segment-specific accounts, identifying at-risk accounts and providing dedicated coverage alongside the account management team ahead of the renewal
- Demonstrated interest in financial services and learning the credit markets
Company info
- We are changing the way that professionals access opaque or complex information, and we're always looking for bright minds to join our talent pipeline for upcoming opportunities on our Customer Success team.
Equal opportunity
- Octus is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, pregnancy, veteran status, or any other legally protected status.
- We strive to create an inclusive and diverse work environment where all individuals are valued, respected, and treated fairly.
- We believe that diversity enriches our workplace and enhances our ability to innovate and succeed.
This listing is sourced directly from Octus's careers page and normalized into a canonical job model.