Leidos
Help Desk Specialist
San Antonio, TX
No sponsorship$59k-$107kDetected 1 day ago
Outbound SalesCustomer SupportCiscoSharePoint
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odds of building a lasting career here
15Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds (Level I)39
Fits your clock70
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About the role
- Work in hybrid multi-location operations team administering existing production environment.
- Obtain a baseline 8570 certification [(IAT Level II) CCNA-Security, CySA+, GICSP, GSEC, Security+ CE, CND, SSCP].
Responsibilities
- Receive and conduct inbound/outbound calls providing technical support to the customer.
- Perform incident analysis to determine possible cause and potential fix.
- Document troubleshooting steps and knowledge articles for Help Desk teams.
- Develop, implement, and monitor policies and standards for allocation related to the use of computing resources Work under little to no supervision, providing solutions to high-level technical problems of system-wide scope or complexity Document status updates and communicate to necessary parties.
- Leidos currently has a need for a Help Desk Specialist responsible Support and sustain Air Force Cyber Vulnerability Assessment/Hunter (CVAH) Weapon System for a DOD customer in San Antonio TX.
- This individual will help ascertain the nature of the support request, resolve issues where possible, and escalate to the appropriate work group, when necessary.
Requirements
- Bachelor's degree and a minimum 2 years of experience in Windows System Administration, additional years of experience will be considered in lieu of degree or a masters.
- Requires basic knowledge of and ability to apply principles, theories, and concepts of narrow technical domain.
- Proven knowledge with Microsoft Exchange, SharePoint, or M365.
- Basic knowledge of scripting with PowerShell.
Nice to have
- Familiarization with ServiceNow Platform.
- Certified in Microsoft technologies.
- If you're looking for comfort, keep scrolling.
- We're not hiring followers.
- We're recruiting the ones who disrupt, provoke, and refuse to fail.
- Step 10 is ancient history.
- We're already at step 30 - and moving faster than anyone else dares.
- Original Posting:
Compensation
- Pay Range $59,150.00 - $106,925.00 The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary.
- Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $17.2 billion for the fiscal year ended January 2, 2026.
- Pay and Benefits Pay and benefits are fundamental to any career decision.
- That's why we craft compensation packages that reflect the importance of the work we do for our customers.
- Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement.
Company info
- The technician will be responsible for documenting all work in the customers service management system.
- Communicate well with Executives, Managers, Peers, and Customers.
- At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it.
Visa & Work Authorization
- A US Citizen who can obtain a DoD secret clearance
This listing is sourced directly from Leidos's careers page and normalized into a canonical job model.