Vooma
Customer Success Manager
San Francisco Office
Sponsorship not specified$10k-$20kDetected 604 days ago
AI OrchestrationAccount ManagementSupply ChainLogisticsCustomer SuccessCommunication
About the role
- This is a rare opportunity to join an experienced, high-performing team at an inflection point, early enough to have an outsized impact and learn firsthand how an innovative, AI-native company operates.
- You'll be the conductor that coordinates between customers and the Vooma team to get problems solved and ensure every customer has an exceptional experience.
Responsibilities
- Own a portfolio of accounts as the primary point of contact, driving adoption, engagement, and expansion
- Partner with Engineering and Product to advocate for customer needs and influence the roadmap
- Lead rollout and communication of new products and features, playing a central role in driving adoption
- Strong communication and interpersonal skills, with the ability to build trust across levels of an organization
- Organized and proactive, with the ability to manage multiple accounts simultaneously
Requirements
- 2+ years of experience in customer success, account management, or a customer-facing role
Skills
- AI co-workers that work alongside logistics teams to help them win and move more freight.
- Vooma's mission is to give the people who keep America's economy moving the best tools to win and execute freight.
- Vooma is backed by Index Ventures, Craft Ventures, Y Combinator, and executives and founders from across the logistics industry.
Compensation
- Competitive compensation and meaningful equity upside
Benefits
- Medical, dental, vision coverage
Company info
- Work closely with customers to refine AI configurations and approaches which fit with their workflows
- Facilitate account expansion and further strategic rollout with customers
- you get into the details with customers without hesitation
This listing is sourced directly from Vooma's careers page and normalized into a canonical job model.