B.F. Saul Company Hospitality Group

B.F. Saul Company Hospitality Group

Assistant Night Manager

Washington, D.C

Sponsorship not specified$57k-$58kDetected 2 days ago
AccountingBudgetingCustomer SupportLeadershipProblem SolvingMentoring

About the role

  • Work closely with the Housekeeping Department to improve guest services and foster cross departmental communication.
  • Keep staff informed of all activities in the hotel, reinforcing Standards of Excellence and constantly strive to improve and perfect service in the department through coaching and training while promoting a strong team atmosphere and culture.
  • Be aware and able to enforce all fire-life-safety procedures.

Responsibilities

  • Maintain a professional and high quality service oriented environment at all times.
  • Manage the night shift in the department ensuring all employees perform the tasks assigned to them and coordinate Front Office activities with other departments.

Requirements

  • To perform this job successfully an individual must be able to perform each essential duty to a satisfactory standard.
  • The requirements listed below are representative of the knowledge skill and/or ability required.
  • License/Certification: Valid US driver's license required.
  • Ability to carry out detailed instructions in both written and oral manner using common sense and understanding.
  • Ability to stand in a confined environment and use a computer screen for long periods.
  • The high ethical standards of The Hay-Adams must be upheld by all members of the company.
  • To perform this job successfully an individual must be able to perform each essential duty to a satisfactory standard. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Education: High School diploma, general education degree or international equivalent required. College degree preferred.
  • Basic Expectations: Perform all job duties and responsibilities in accordance with the Hay Adams handbook, the department operation manual as well as all hotel policies and procedures
  • Supervisory Responsibilities: Responsible for supervision and training of all Front Office Night Audit employees and supervision of all hotel overnight staff.
  • Language Skills: Excellent knowledge of the English language is mandatory as well as the ability to speak, read and write clearly. Must be able to listen to, read and/or write instructions, memos, short correspondences and messages. Second language preferred.
  • Mathematical Skills: Must have good mathematical skills, ability to add, divide, subtract and multiply six digit numbers with decimals two digit numbers. Must be able to calculate percentages and discounts. Must be able to produce and explain financial documents, daily reports, P&L accounts and budgets.
  • Reasoning Ability: Ability to carry out detailed instructions in both written and oral manner using common sense and understanding. Ability to deal with problems and situations in a calm and professional manner. Ability to multitask handling many different situations at one time, prioritizing problems and resolving them satisfactory.
  • Physical Ability: Ability to stand in a confined environment and use a computer screen for long periods. Ability to spend long hours moving around, walking, sitting, standing and crouching while performing other duties. Must be able to multitask, talk and listen simultaneously while guests are standing at the Front desk and the phone is ringing. Ability to work well under pressure and perform during emergency situations. Ability to occasionally lift bags up to 50lbs.
  • Standards of Conduct:

Nice to have

  • College degree preferred.
  • Valid US driver's license required.
  • Previous customer service and general computer experience required.
  • Property Management Software experience preferred.

Skills

  • Excellent knowledge of the English language is mandatory as well as the ability to speak, read and write clearly.
  • Must be able to listen to, read and/or write instructions, memos, short correspondences and messages.
  • Second language preferred.
  • Must have good mathematical skills, ability to add, divide, subtract and multiply six digit numbers with decimals two digit numbers.
  • Must be able to calculate percentages and discounts.
  • Mathematical
  • Reasoning Ability: Ability to carry out detailed instructions in both written and oral manner using common sense and understanding.
  • Ability to deal with problems and situations in a calm and professional manner.
  • Ability to multitask handling many different situations at one time, prioritizing problems and resolving them satisfactory.
  • Physical Ability: Ability to stand in a confined environment and use a computer screen for long periods.
  • Ability to spend long hours moving around, walking, sitting, standing and crouching while performing other duties.
  • Must be able to multitask, talk and listen simultaneously while guests are standing at the Front desk and the phone is ringing.

Compensation

  • The actual base pay offered is determined by several variables, including, as appropriate, the applicant's qualifications for the position, years of relevant experience, distinctive skills, level of education attained, certifications or oth

Equal opportunity

  • Employer/Veterans/Disabled
  • equal opportunity, discrimination, sexual harassment, vendor relations, etc., stated in the employee handbook and manuals are inviolable.
  • Equal Opportunity Employer/Veterans/Disabled
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