Finastra

Customer Success Manager

Atlanta

Sponsorship not specifiedDetected 30 days ago

SalesAccount ManagementCustomer SuccessCustomer SupportCadenceCommunicationCollaboration

About the role

Applicants for this position need to be located in posted location or their immediate surrounding areas.

Build strong internal partnerships across Sales, Support, Services, and Product to ensure a seamless and positive customer experience.
Lead proactive customer engagement from point of sale, establishing and maintaining a consistent cadence throughout the customer journey.
Develop Customer Success Plans that connect customer business goals with Finastra's value propositions; define and track value realization and solution adoption.
Identify cross‑sell and up‑sell opportunities aligned with customer strategy; collaborate with Sales to progress them.
Maintain strong customer relationships built on credibility, consistency, and value delivery.
At Finastra, each individual is unique, bringing their own ideas, thoughts, cultural beliefs, backgrounds, and experiences together.
We learn from one another, embrace and celebrate our differences, and create an environment where everyone feels safe to be themselves.

Strong communication, presentation, and interpersonal skills, with the ability to influence, negotiate, and challenge stakeholders effectively.
ability to synthesize and communicate key insights.

Customer‑centric mindset with a passion for delivering excellence and driving customer value.
Strong prioritization and reporting skills; ability to synthesize and communicate key insights.
Commercial and business acumen with the ability to understand and speak to customer business drivers.
Access online learning and accredited courses through our Skills & Career Navigator tool.

Medical, life & disability insurance, retirement plan, lifestyle and other benefits*
Benefit from paid time off for volunteering and donation matching.
Deliver Finastra's success strategy in alignment with the defined success framework and coverage model.
Ensure clear tracking and reporting on adoption, usage, and customer health metrics.
Enjoy unlimited vacation, based on your location and business priorities.
Hybrid working arrangements, and inclusive policies such as paid time off for voting, bereavement, and sick leave.
Specific benefits may vary by location.

Maximize value for customers by coordinating internal teams, sharing feedback, driving improvements, and highlighting success stories.
Partner with Services and Customer Support to ensure customers receive proper training and understand how to fully leverage available resources.
Be part of our global recognition program, Finastra Celebrates, and contribute to regular employee surveys to help shape Finastra and foster a culture where everyone is engaged and empowered to perform at their best.
Be unique, be exceptional, and help us make a difference at Finastra!

This listing is sourced directly from Finastra's careers page and normalized into a canonical job model.