Ascend21

Product Operations Lead

San Francisco, California

Sponsorship not specifiedDetected 42 days ago

AccountingCadence

About the role

This role will be 50% managing the team running manual ops and 50% driving loan operations automation - serving as the primary escalation point, cadence owner, and people manager.
You'll need technical experience because in addition to team management you are expected to:
Objective #1: In your first 30 days, you will:

You'll handle ~95% of execution and team decisions independently, freeing up Head of Ops bandwidth to focus on strategic priorities while you drive delivery, metrics, and team development on the ground.
Own spec delivery and alignment with tech on cross-functional projects
Own 1 monthly tool automation project
Own escalations monitoring and on-call ops volume for 50% of team scope
Drive the first full quarterly planning cycle - delivering top 3-5 ProdOps milestones with clear timelines, resource allocation, and cross-functional alignment with tech, product, data, and compliance teams
Own escalations monitoring and support for 100% of team scope with zero major operational incidents
Run 1:1s independently and deliver a development plan for each direct report - gaps, strengths, and development priorities

Build and maintain the loan operations automation roadmap
Own monthly tooling improvements and automations
3+ years in operations, program management, or a related role in a high-growth environment

Draft a rollout plan and calendar and ramp up on all health check SOPs
Deliver first weekly pulse check - covering health check metrics, ticket escalation, project completion rates, and remediation plans

We are looking for a technical, operationally sharp, people-driven ProdOps Lead to own the performance and execution of Ascend's Product Operations team.

This listing is sourced directly from Ascend21's careers page and normalized into a canonical job model.