M3usa
Senior Account Manager - Market Research (Remote)
Fort Washington, PA, United States · Senior
Sponsorship not specifiedDetected 29 days ago
Project ManagementHubSpotCRMAccount ManagementCustomer SupportResearchCommunicationPublic Speaking
About the role
- M3 USA is at the forefront of healthcare innovation, offering digital solutions across healthcare, life sciences, pharmaceuticals, and more.
- Our success is anchored in our trusted digital platforms that engage physician communities globally, facilitating impactful medical education, precise job placement, and insightful market research.
- M3 USA prides itself on a dynamic and innovative work environment where every team member contributes to global health advancements.
Responsibilities
- Support maintenance of the assigned account(s) by effectively managing contracts and up-sell/cross-sell opportunities
- Organizing client and internal kick off calls, developing insightful proposals and delivering strategic sales communications
- Consulting with clients on sample design and business issues.
- Provide superior customer service by working with Project Managers and Research Managers to execute project specifications and deliver quality results to clients
- Collaborating with partners and vendors to ensure seamless project execution
- M3 Global Research maintains ISO 20252 and 27001 certifications with the highest quality data collection and project management capabilities that cover the spectrum of quantitative and qualitative techniques utilized today.
- The role of the Director of Client Services is to drive and encourage higher client satisfaction from the account management team that is responsible for generating revenue from existing contacts and prospects.
- This individual is responsible for supervising and training staff on account management practices, responsibilities, and drive efficiency and accountability by developing procedures to help ensure individual and departmental goals are met.
- Drives client service whilst also maintaining a healthy GP.
- Proactively handles critical client conversations and supports Operations in project delivery
Requirements
- Updates contact and company information as required.
Benefits
- A career opportunity with M3USA offers competitive wages, and benefits such as:
- Health and Dental
- Life, Accident and Disability Insurance
- Flexible Spending Account
- Paid Holidays and Vacation
- Since our inception in 2000, we've seen remarkable growth, fueled by our mission to utilize the internet for a healthier world and more efficient healthcare systems.
- Joining M3 USA means being part of a dedicated team striving to make a significant difference in healthcare.
- Works collaboratively with each of the other internal teams to the benefit of our client.
Company info
- M3 Global Research, part of M3 Inc., provides the most comprehensive and highest quality market research recruitment and support services available to the industry with relationships reaching respondents in more than 70 countries worldwide.
- M3 services incorporate all of the most advanced statistical and attitudinal methodologies allowing clients to provide world-class offerings and support services to their end-client customers throughout multiple industry sectors.
This listing is sourced directly from M3usa's careers page and normalized into a canonical job model.