Backerkit
Senior Manager, Customer Success
San Francisco / Remote · Senior
Sponsorship not specified$130k-$168kDetected 36 days ago
Customer SuccessResearchMentoring
About the role
- BackerKit helps creators bring projects to life.
- For over a decade, we've powered some of the world's most successful crowdfunding campaigns.
- We've hosted some of the biggest, record-breaking campaigns and creators in crowdfunding history.
Responsibilities
- We move quickly, think deeply about our users, and care about building software that lasts.
- Reporting to the Director of Customer Experience, you will own the day-to-day running of the team - coaching people to grow, handling escalations, and driving the process improvements that help our team deliver an exceptional experience for every creator on BackerKit.
Compensation
- Remote-first position on a distributed team working primarily 9-5 Pacific.
- Competitive salary and stock option plan
- Stipends for supporting creators of your choosing
- Annual Learning and Development stipend to support your professional growth
- Family-friendly and focused on maintaining a healthy work/life balance
- Awesome work environment at a company with a huge opportunity
Benefits
- Medical, dental, vision, and 401k benefits (with employer match!)
Company info
- We're always building the next generation of our platform, innovating, and driving the industry forward.
- We're looking for a Senior Manager of Customer Success who will lead and develop a blended team across Customer Success and Support.
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This listing is sourced directly from Backerkit's careers page and normalized into a canonical job model.