ServiceTitan
Senior Manager, Software Engineering (Platform/Infra)
US Remote · Senior
Sponsorship not specifiedDetected 5 days ago
Distributed SystemsCode ReviewSQLPostgreSQLMongoDBRedisAzureCloud PlatformsDockerKubernetesCI/CDDevOpsSite Reliability EngineeringKafkaRecruitingOnboardingTest AutomationLeadershipCommunication
About the role
- Over 50,000 professionals depend on our software for their daily operations, and our engineering organization is the engine behind that scale.
- It's about the experiences we have, people we meet, and the perspectives we share.
- So, if you have the skills but are hesitant to apply because of your background, apply anyway.
Responsibilities
- Hire, manage, and develop a team of software engineers - own their performance, processes, priorities, and long-term career goals
- Drive the execution of your team's quarterly roadmap: break down goals into clear, measurable milestones and deliver on time with high quality toward business outcomes
- Stay technically engaged - participate in design and code reviews, contribute to architecture decisions, and help engineers make sound technical tradeoffs
- Identify and drive organizational improvements through close partnership with other Engineering Managers, Directors, and cross-functional stakeholders
- Partner with product, SRE, security, and domain engineering teams to define platform contracts, close delivery gaps, and align on reliability, velocity, and cost goals
- Build and improve the tooling, infrastructure, or reliability systems your team owns - ensuring observability, adoption, and impact are visible and measurable
- Own the toolchain, platform, or reliability strategy for your area from local development through production, and communicate that strategy clearly to the broader engineering organization
- Depending on your area of focus, your team may own:
- DORA metrics, build telemetry, local-to-production feedback loops, test flakiness analysis, and infrastructure cost tracking
- Close partnership with feature engineering teams to identify and close technical gaps in our ability to deliver software at quality and at scale
Requirements
- 6-8+ years of software engineering experience, including 3+ years managing small to medium-sized engineering teams responsible for development, platform tooling, or infrastructure
- Proven track record delivering high-quality software at scale - with strong ownership of team performance, processes, and long-term engineering goals
Nice to have
- this is not a purely coordinative role
- Strong knowledge of public cloud platforms (Azure preferred), infrastructure tooling (Kubernetes, Docker), and DevOps practices (CI/CD pipelines, version control, deployment systems)
- Experience with observability platforms (metrics, logs, tracing), performance engineering, or test automation frameworks is a strong plus depending on team alignment
- Excellent cross-functional communication skills - you can align stakeholders, navigate competing priorities, and translate technical topics for non-technical audiences
- Ability to turn ambiguous strategy into sequenced roadmaps, clear ownership, and measurable outcomes
- B.S., M.S., or equivalent experience in Computer Science, Engineering, or a related technical field
Skills
- Ready to be a Titan?
- ServiceTitan is the leading software platform for the trades - powering the businesses that keep the world running.
- AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams.
Compensation
- $218,300 USD - $327,500
- $204,000 USD - $306,000
Benefits
- Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career.
- In addition to base salary, our total compensation package includes an annual bonus, equity, and a holistic suite of benefits.
- Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
Company info
- We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events.
- At ServiceTitan, we celebrate individuality and uniqueness.
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This listing is sourced directly from ServiceTitan's careers page and normalized into a canonical job model.