Us Amynta Group

Customer Service Representative I - Remote

US - Remote · Senior

Sponsorship not specified$18k-$22kDetected 6 days ago

StatisticsCRMCustomer SupportResearchCommunicationCollaborationMicrosoft Office

About the role

No two days are the same-you'll stay engaged assisting agents and carriers through phone, email, and chat in a fast-paced, high-volume environment.

Maintain a working knowledge of products, services, and promotions
Organize and maintain policy files to ensure proper documentation management
Collaborate with team members and cross-functional partners to ensure accurate and timely completion of work
Provide excellent customer service to both internal and external partners
Perform other duties as may be assigned

Ability to evaluate policy information, recognize potential issues, and take appropriate action to resolve them
Proficiency in Microsoft Office and web-based systems, with the ability to quickly learn new tools and navigate multiple systems simultaneously
Review and process applications, binders, endorsements, and other documentation required for policy issuance, including time-sensitive requests
Complete required forms and documentation and accurately record all customer interactions and transactions in the CRM system

Ability to troubleshoot basic issues with equipment such as headset, internet, and connectivity.
A quiet, distraction-free workspace conducive to professional calls and virtual collaboration
While commercial insurance or related customer service experience is a plus, it's not required, as we provide training and ongoing support to help you succeed.

Candidates with workers' compensation insurance experience may be eligible for higher pay.

Comprehensive benefits include medical, dental, vision, disability, and life insurance; 401(k) with company match; and paid time off plus company holidays.
Provide routine customer service and policy support to agents and carriers by answering questions regarding coverage, rates, billing issues, and general policy reviews.

We're thrilled that you are interested in joining us here at the Amynta Group!
Amynta is an independent, customer centered company that provides innovative insurance and protection solutions across North America, Europe, and Australia.
As part of the Amynta Group, Builders & Tradesmen's Insurance Services, Inc. (BTIS) is a dynamic and rapidly growing commercial insurance MGA delivering a wide range of commercial line products through cutting edge technology, all while maintaining a small business mindset rooted in strong relationships, clear communication, and genuine concern for our customers. "Be Great" isn't just our motto - it's how we show up every day.
We are committed to excellence for our retail agency partners and to building strong, collaborative relationships with our carrier partners.
Join a team that values partnership, innovation, and service excellence and Be Great!
What We're Looking For
At BTIS, Customer Service is a philosophy, not a department. We're looking for individuals who bring professionalism, accountability, and a strong work ethic to everything they do.

Applicants with disabilities may be entitled to reasonable accommodation throughout the recruitment process in accordance with applicable human rights and accessibility legislation.
Please inform the Company's personnel representative if you require any accommodation in the
A reasonable accommodation is an adjustment to processes, procedures, methods of conveying information and/or the physical environment, which may include the provision of additional support, in order to remove barriers a candidate may face during recruitment such that each candidate has an equal employment opportunity.

Employer work visa sponsorship and support are not provided for this role.
Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.

This listing is sourced directly from Us Amynta Group's careers page and normalized into a canonical job model.