Synapse Business Systems

Synapse Business Systems

Product Manager

Washington, District of Columbia, USA · Contract

Sponsorship not specifiedDetected 53 days ago
Data AnalysisUX ResearchProduct ManagementProduct StrategyProject ManagementAgileStakeholder ManagementResearch

About the role

  • Three of which are managing enterprise platforms.
  • Candidates with only program or project management experience need not apply.

Responsibilities

  • This role will partner with teams across Client Board to deliver streamlined, user centric solutions for how employees request services, resolve incidents and fulfill mission critical operational needs.

Requirements

  • Minimum 6 years of direct product management experience.
  • Proficiency in requirements gathering, data analysis and KPI driven prioritization and decision making Expertise in stakeholder management Proficiency in user story writing and backlog management.
  • Experience with Agile/Scrum delivery methodologies Proven experience delivering user centric workflow management solutions and experiences.
  • Knowledge of change management and incident management processes.
  • Experience working with ServiceNow.

Skills

  • Deep understanding of ITSM principles and frameworks Experience managing helpdesk/service desk operations and workflows.

Company info

  • We are seeking a Senior Product Manager to lead the strategy, stakeholder engagement, prioritization and roadmap of our enterprise workflow management platform.

This listing is sourced directly from Synapse Business Systems's careers page and normalized into a canonical job model.