Juniper Square
Customer Success Manager, Mid-Market
USA · Mid · Full-time
Sponsorship not specified$60k-$75kDetected 114 days ago
Project ManagementCustomer SuccessCollaborationPublic Speaking
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odds of building a lasting career here
39Risky
Cap-exempt (no lottery)0
Sponsors this role90
Entry-level history0
PERM / green-card track0
Lottery odds (Level I)39
Fits your clock70
Thin sponsorship signal and lottery-bound (~15% per draw). A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.
Lottery odds assume a STEM candidate.
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Files H-1B transfers
20 transfer filings in the last year, covering 20 workers. Median labor-condition decision: 8 days. An employer that already files transfers is one that can take over an existing H-1B.
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About the role
- Juniper Square's Customer Success organization is responsible for ensuring customer health and satisfaction, driving product usage and adoption, and delivering strong commercial outcomes for both our clients and the business.
- You will enjoy this role if you enjoy being a product and industry expert to help customers achieve their goals while advocating internally to ensure Juniper Square's products continue to exceed expectations!
Responsibilities
- Manage a portfolio of 60-75 existing customer accounts
- Identify and drive opportunities for retention and expansion within your book of accounts
- Develop advanced knowledge of the customer, product, and industry
- Founder-led since 2014, backed by $350M+ in funding, and now 1,000+ employees strong, we're building a company designed to shape the future of private markets for decades to come.
- Fertility and growing family support
Requirements
- 5+ years of professional experience and 3+ years in a relevant customer success management role
- Experience communicating with clients in written and verbal form
- Experience leading client-facing meetings and presentations with multiple attendees of various levels, including executives
- Bachelor's degree or equivalent years of professional experience
- Passion for contributing to the customer's success with a product or service
- Demonstrates competence in prioritization of time, resources, tasks, and people in order to meet deadlines and goals
- Demonstrated experience quickly learning advanced technical subject matter and curiosity to grow in knowledge
- Consistent, thoughtful use of AI across your core CSM deliverables, including the instinct to set it up with good context and a real example of where it improved quality, speed, or customer readiness.
- Thrives in a changing and evolving work environment
- Preferred:
- At Juniper Square, we believe building a diverse workforce and an inclusive culture makes us a better company. If you think this job sounds like a fit, we encourage you to apply even if you don't meet all the qualifications.
Nice to have
- Experience producing AI-powered work others reuse or run AI-enabled improvements with measurable outcomes.
Compensation
- Compensation for this position includes a base salary, bonus, equity and a variety of benefits.
- The U.S. base salary range for this role is $86,000 - $105,000 USD and the Canadian base salary range is $77,000 to $96,000 CAD.
- Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable.
- Annual professional development stipend
- Your recruiter can provide additional details about compensation and benefits.
Benefits
- Health, dental, and vision care for you and your family
- Life insurance
- Mental wellness coverage
- Flex Time Off in addition to company-paid holidays
- Paid family leave, medical leave, and bereavement leave policies
- Retirement saving plans
- Annual professional development stipend
- Look for ways to apply AI across your book and your own workflow, and share what works so the wider team benefits.
- Benefits include:
Company info
- Our mission at Juniper Square is to unlock their full potential.
- Our culture is built for people who want to do ambitious, meaningful work alongside exceptionally talented teammates.
- We think like owners, move with urgency, and take pride in solving hard problems that truly matter to our customers and the future of private markets.
- Work with product and engineering teams to create new product features that reflect the voice of our customers
- Use AI tools (e.g., Claude) as part of your core CSM workflow so you arrive sharper, faster, and more customer-ready.
- We're the Operations Partner trusted by 2,300+ GPs, unifying technology, data, and fund administration services into a single platform that helps GPs move faster, make better decisions, and scale with precision.
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This listing is sourced directly from Juniper Square's careers page and normalized into a canonical job model.