Juniper Square

Customer Success Manager, Mid-Market

USA · Mid · Full-time

Sponsorship not specified$60k-$75kDetected 22 days ago

Project ManagementCustomer SuccessCollaborationPublic Speaking

About the role

Juniper Square's Customer Success organization is responsible for onboarding customers, driving usage and adoption of the product, and ensuring customer satisfaction.
You will enjoy this role if you enjoy being a product and industry expert to help customers achieve their goals while advocating internally to ensure Juniper Square's products continue to exceed expectations!

Manage a portfolio of 60-75 existing customer accounts
Develop advanced knowledge of the customer, product, and industry
Founder-led since 2014, backed by $350M+ in funding, and now 1,000+ employees strong, we're building a company designed to shape the future of private markets for decades to come.
Fertility and growing family support

5+ years of professional experience and 3+ years in a relevant customer success management role
Experience communicating with clients in written and verbal form
Experience leading client-facing meetings and presentations with multiple attendees of various levels, including executives
Bachelor's degree or equivalent years of professional experience
Passion for contributing to the customer's success with a product or service
Demonstrates competence in prioritization of time, resources, tasks, and people in order to meet deadlines and goals
Demonstrated experience quickly learning advanced technical subject matter and curiosity to grow in knowledge
Consistent, thoughtful use of AI across your core CSM deliverables, including the instinct to set it up with good context and a real example of where it improved quality, speed, or customer readiness.
Thrives in a changing and evolving work environment
Preferred:
At Juniper Square, we believe building a diverse workforce and an inclusive culture makes us a better company. If you think this job sounds like a fit, we encourage you to apply even if you don't meet all the qualifications.

Experience producing AI-powered work others reuse or run AI-enabled improvements with measurable outcomes.

Compensation for this position includes a base salary, bonus, and a variety of benefits.
The U.S. base salary range for this role is $86,000 - $105,000 USD.
Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable.
Fertility and growing family support
Allowance to customize your work and technology setup at home
Annual professional development stipend

Health, dental, and vision care for you and your family
Life insurance
Mental wellness coverage
Flex Time Off in addition to company paid holidays
Paid family leave, medical leave, and bereavement leave policies
Retirement saving plans
Annual professional development stipend
Look for ways to apply AI across your book and your own workflow, and share what works so the wider team benefits.
Benefits include:

Work with product and engineering teams to create new product features that reflect the voice of our customers
Use AI tools (e.g., Claude) as part of your core CSM workflow so you arrive sharper, faster, and more customer-ready.
Our mission at Juniper Square is to unlock their full potential.
We're the Operations Partner trusted by 2,300+ GPs, unifying technology, data, and fund administration services into a single platform that helps GPs move faster, make better decisions, and scale with precision.
Our culture is built for people who want to do ambitious, meaningful work alongside exceptionally talented teammates.
We think like owners, move with urgency, and take pride in solving hard problems that truly matter to our customers and the future of private markets.

This listing is sourced directly from Juniper Square's careers page and normalized into a canonical job model.