Nooks
Site Lead
El Segundo, CA
No sponsorship$10k-$20kDetected 8 days ago
CybersecurityCustomer SuccessLeadershipCollaboration
About the role
- Reporting directly to the Vice President of Operations, you serve as the localized executive and single point of accountability for your site.
- In this role, you will hold dual-accountability for both the ongoing high-fidelity daily operations of active facilities and the hands-on construction, launch, and physical expansion of new secure workspaces on the ground.
- While you'll have clear ownership over your core responsibilities, startup life means priorities can shift.
Responsibilities
- Own both daily operations and launch execution at your facility, leading both active customer operations and contributing to the physical construction, launch, and expansion of new secure spaces.
- Keep the facility running smoothly every day-ensuring the physical space is immaculate, utilities are completely reliable, and secure shared office environments (SCIFs) maintain 99.9% operational availability.
- Drive the site's local feedback loop, talking directly with members to gather product and operational input and translating those insights into immediate, proactive improvements to our product and customer experience.
- Lead the resident cross-functional team-including Security, IT/Cyber, Facilities, Finance, Hospitality, Customer Success, and Growth-holding team members accountable to site performance and service standards without owning their corporate reporting lines.
- Partner with corporate HQ teams to ensure your site gets the support it needs, and clarify who makes the final call on daily decisions so local operations never stall.
- Streamline secure IT infrastructure by partnering with the IT/Cyber Team on deployments, verifying that local network installations meet 100% of defense partner technical requirements prior to tenant move-in.
- Cultivate daily, high-trust relationships with partner defense contractors, visiting government officials, and local government leadership.
- Represent Nooks externally at defense industry days, local government forums, and security recruiting events to expand the site's customer pipeline and support strategic facility growth.
- Drive localized hiring and onboarding alongside the People Team and cross-functional partners, scaling your facility's operational staff in direct alignment with quarterly tenant occupancy growth targets.
- Own your site's operational budget and local P&L in close partnership with the VP of Operations and the CFO-maintaining operational spend within strict quarterly targets and directing capital expenditure toward high-yield initiatives.
Requirements
- You bring 7+ years of experience managing physical and industrial operations within the defense, aerospace, hospitality or government sectors.
- You've led, developed, and managed a multi-disciplinary team in a fast-paced, operations-heavy environment and you have the results to show for it.
Nice to have
- Prior experience in a venture-backed startup or high-growth operating environment is a meaningful plus.
- Familiarity with enterprise IT network infrastructure or high-end corporate hospitality models is a plus.
- Eligibility & Clearance
- Candidates must be authorized to work in the United States, and U.S. citizenship is required.
- A U.S. government Top Secret/SCI security clearance-or immediate eligibility to obtain and maintain one on day one of employment-is required for this role given daily oversight of classified facilities.
- All candidates must be eligible for and committed to obtaining and maintaining a U.S. government security clearance as a condition of employment.
- Our Arlington, VA (National Landing) and
Compensation
- $150,000 - $175,000 USD
- Salary Range for all departments
Benefits
- Travel to other sites for cross-site learning and coordination is expected at roughly 10-20%.
Company info
- Nooks is pioneering Classified-Infrastructure-as-a-Service (CIaaS) - designing, building, and operating Sensitive Compartmented Information Facilities (SCIFs) and other secured, classified environments for the defense and national security community.
- We work with the agencies, contractors, and mission-driven organizations that keep the nation safe, delivering the physical infrastructure that makes classified work possible.
- We're growing fast, operating across multiple markets, and building a company that takes both the mission and the business seriously.
Visa & Work Authorization
- Candidates must be authorized to work in the United States, and U.S. citizenship is required.
This listing is sourced directly from Nooks's careers page and normalized into a canonical job model.