issgh

USA - Customer Service Representative (Liner)

Philadelphia, Pennsylvania · Full-time

H1B sponsorship availableDetected 7 days ago

Outbound SalesExcelLogisticsCustomer SupportLeadershipCommunicationCollaborationProblem SolvingTime ManagementAdaptabilityMicrosoft OfficeSharePoint

About the role

You Belong Here…Wherever in the World you find yourself.
We celebrate our wins as one team of many great people!
The Power of People - we rely on the strength of local agent knowledge and relationships.

The Customer Service Representative under the Customer Service Supervisor is responsible for ensuring smooth coordination of shipments and documentation, resolving issues promptly, and delivering exceptional service to maintain customer satisfaction.
Capacity to manage multiple tasks simultaneously, such as answering phone calls, responding to emails, and processing orders.
Willingness to collaborate with colleagues in other departments to resolve customer issues and improve overall customer experience.
Choosing a company that support your professional and personal goals is essential.
Inchcape provides the resources, culture, and leadership you need to be successful, to build something you're proud of, and take advantage of all the future holds.
We develop and hire from within!

Prepare In-house Lineups to work the ship i.e., agent receipt of Original Bills, Ocean Freight monies, wharfage monies (if required), post Gov.
Ability to accurately process orders, invoices, and other documentation with a high level of accuracy.
Must possess proficiency with Microsoft Word, Excel, PowerPoint, SharePoint, and Outlook.
All hours worked must be accurately recorded, and overtime is paid in accordance with FLSA and company policy.

Perishable, Steel, Lumber, Plywood, Vehicles, Project Cargo, Wood Pulp, various additional breakbulk and some containerized.
Knowledge, Skills, and Abilities
Foundational knowledge of Port Operations and Port Agency services.
Foundational knowledge of Documentation and Sales.
Foundational knowledge of Container/Shipping Line.
Thorough knowledge of ocean shipment documentation process a plus.
Minimum 2-4 years of customer service experience, preferably in container, shipping, logistics, or freight industries.
High School diploma or GED equivalent required.

Base pay rate for this full-time position is $23.00 per hour.
Within the base pay range, individual compensation is determined by job‑related skills, experience, and relevant education or training.
This is a non-exempt, hourly position.

We understand that different families have different needs, which is why we're always evolving our benefits to accommodate our employees.
Along with health and financial benefits, our employees enjoy a variety of other perks, tuition assistance, employee resource groups, and collaborative workspaces.
In addition to our traditional benefits and perks, we sponsor various events throughout the year.
And we provide a culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.
While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time.
Generous time off and paid holidays

If reasonable accommodation is needed, please email HR.NAMrecruiting@iss-shipping.com describing the accommodation.

In addition to our traditional benefits and perks, we sponsor various events throughout the year

This listing is sourced directly from issgh's careers page and normalized into a canonical job model.