Interac Corp

Interac Corp

Leader, LCR Strategy and Operations

Toronto

Sponsorship not specified$140k-$160kDetected 11 days ago
Data AnalysisData VisualizationProject ManagementOKRsBusiness DevelopmentExcelAuditingVendor ManagementPerformance ManagementResearchLeadershipCommunicationTime ManagementMicrosoft OfficeInternal Audit

About the role

  • As the backbone of Canada's financial ecosystem, Interac facilitates over 20 million transactions daily, supported by trusted partnerships with government and financial institutions.
  • Consistently ranked as Canada's most reputable financial technology brand, Interac is deeply embedded in the daily lives of Canadians.
  • This role combines legal operations expertise with strong people leadership to ensure alignment with organizational goals and continuous team development.

Responsibilities

  • Partner with IT and Vendor Management teams to develop and achieve a technology strategy and successfully implementing and managing technology solutions, including document management, contract lifecycle management, various tools, applications, licenses and subscriptions
  • Support the leadership team in developing and maintaining a talent strategy, including recruitment, retention, on-boarding/off-boarding, new hire training, resource allocation employee engagement and organizing team-building events and meetings
  • Optimize operational effectiveness by identifying opportunities for greater efficiency and implementing practices, tools and technology to improve workflows and processes
  • Create data and metrics to enhance reporting capabilities that demonstrate value, measure progress and provide insights into opportunities for improved effectiveness, and better-informed decision-making
  • Design and implement processes and procedures to improve workflow management, create efficiencies and advance departmental strategies
  • Develop the legal team's external counsel program and manage and maintain successful team vendor relationships
  • Develop team knowledge management practices and facilitate organization-wide training on legal topics and/or legal processes and procedures
  • Maintain visibility into team performance, engagement, and workload
  • Identify skill gaps, coordinate training, and support career progression
  • Lead performance reviews, provide feedback, and ensure transparent evaluation processes

Requirements

  • You have an undergraduate degree and a minimum 7 years' related experience in legal operations
  • Proven leader with strong people management experience
  • Preferably, you have experience in business management, project management, change management and process development
  • Preferably, you have knowledge and understanding of the legal industry and corporate legal departments systems, processes, procedures and best practices
  • You are a process-oriented self-starter with a continuous improvement mindset who stays informed on best practices in operational management and technology developments
  • You are results-oriented with demonstrated abilities in operational excellence and working both independently and collaboratively to move projects forward
  • You have knowledge and understanding of departmental operations and related competencies (financial, human resource management, business development, records management, technology, information governance, vendor management, data analytics, and knowledge management)
  • You have experience in strategic planning, design, and facilitation
  • You have excellent verbal and written communication skills, including presentation and training/education skills
  • You are a highly collaborative, relationship-builder with strong interpersonal skills with the ability to develop trust and confidence, work effectively and collaborative with individuals across multiple functions and levels
  • You can comfortably manage and prioritize workloads in a fast-paced environment that is continuously evolving
  • You have strong organizational and time management skills with the ability to manage multiple priorities in a dynamic, fast-paced, deadline-oriented environment
  • You are meticulous, diligent, and attentive to details with the ability to produce high quality work under pressure
  • You are technologically savvy with the ability to leverage technological tools to enhance process efficiency and build reports as necessary, proficient with Microsoft Office Suite (Outlook, Word, Power Point, Excel, Power BI, MS Teams)

Compensation

  • Develop the team's strategy and annual work plans to formalize the build out of the operational function in the team and ensuring achievement of milestones and objectives
  • Lead strategic and operational planning processes for the team, including annual business planning, objective-setting and developing the team's technology strategy
  • Review proposed OKRs, lead annual planning sessions, and align team goals with organizational priorities

Benefits

  • Generous vacation and wellness days to help you recharge
  • Comprehensive employer-paid benefits coverage for peace of mind
  • Pregnancy and parental leave top-up to support growing families
  • Intentional Support - Enjoy flexible, supportive offerings that prioritize your total wellness.
  • Drive and support team operational excellence, conduct research and provide education to the leadership team on best practices to improve overall operational effectiveness
  • Flexible hybrid work model for better work-life balance

Company info

  • Every transaction matters. Every Canadian matters. At Interac, we protect both - driving trust, security, and inclusion, so our digital economy thrives.
  • Founded in 1984, Interac connects Canadians through secure digital payments, advanced identity verification and industry-leading fraud protection. Connecting banks, businesses, and individuals, Interac enables millions to send, receive, and manage money safely and effortlessly every day - across both digital and physical environments.
  • As the backbone of Canada's financial ecosystem, Interac facilitates over 20 million transactions daily, supported by trusted partnerships with government and financial institutions. Consistently ranked as Canada's most reputable financial technology brand, Interac is deeply embedded in the daily lives of Canadians.
  • Who You Will Work With:
  • Every transaction matters.
  • Every Canadian matters.
  • At Interac, we protect both - driving trust, security, and inclusion, so our digital economy thrives.
  • Founded in 1984, Interac connects Canadians through secure digital payments, advanced identity verification and industry-leading fraud protection.
  • Connecting banks, businesses, and individuals, Interac enables millions to send, receive, and manage money safely and effortlessly every day - across both digital and physical environments.
  • Th e vacant Leader, LCR Strategy and Operations role will report to the Group Head, General Counsel and will work collaboratively with a close-knit team of sharp, solution-oriented lawyers, auditors and compliance professionals to oversee and advance departmental operations.
  • You will oversee the strategic execution of the legal, internal audit and compliance team's operations at Canada's domestic debit card network, all the while gaining exposure to dynamic areas of legal, internal audit and compliance within the financial services and FinTech environment.
  • You will have the ability to shape key operational improvement initiatives that enable the business and will be responsible for designing processes and systems to ensure efficient performance of the team.
  • We are looking for a self-motivated, innovative, and responsible team player and leader, with demonstrated maturity, sound judgement and professionalism who can lead strategic and operational planning processes for the team, including a 3-year strategy, annual business planning, objective setting and tracking, and a team technology strategy.
  • In addition, the Leader will provide strategic guidance and support to the leadership team and play a central role in managing the day-to-day operations of the LCR team, including financial management, technology management and strategy, LCR vendor management, knowledge management, business and operational planning.
  • The LCR Strategy and Operations Leader will be a leader, facilitator and enabler of key projects, communications, reports and other activities that support the mandate of the LCR team.
  • Interac requires someone with exceptional organizational and interpersonal skills.

Equal opportunity

  • Employer
  • Interac is also an equal opportunity employer committed to fostering a diverse and inclusive workplace. We believe that innovation thrives when people from different backgrounds, experiences, and perspectives come together. That's why we are committed to providing fair and equitable employment opportunities for all individuals, without discrimination based on race, color, ancestry, ethnic origin, place of origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital or family status, disability, or any other characteristic protected by applicable law.
  • If you require accommodation during any stage of the application or recruitment process, please contact us at humanresources@interac.ca. We will work with you to meet your needs.
  • Please be aware that certain individuals are misusing Interac Corp.'s name and logo to promote fictitious employment opportunities. Interac Corp. never requests, solicits, or accepts any form of payment in exchange for employment. Any such offers are fraudulent and should be disregarded. Interac Corp. assumes no liability for

Visa & Work Authorization

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This listing is sourced directly from Interac Corp's careers page and normalized into a canonical job model.