Juniper Square
Customer Support Specialist
USA · Full-time
Sponsorship not specified$60k-$70kDetected 1 day ago
Project ManagementAccountingCustomer SuccessCustomer SupportCommunicationCollaborationProblem SolvingTime ManagementOrganizational Skills
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odds of building a lasting career here
37Risky
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds (Level I)39
Fits your clock70
Thin sponsorship signal and lottery-bound (~15% per draw). A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.
Lottery odds assume a STEM candidate.
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About the role
- Are you an exceptional problem solver who loves to learn new technologies and serve as an expert who teaches others?
- Are you an animal lover who would adore seeing furry friends join team Zoom calls?
- If you're considering a future in Customer Success, Technical Consulting, Sales, or Customer Enablement, this role is the beginning of your journey.
Responsibilities
- Develop and refine internal documentation, processes, and procedures
- Fertility and growing family support
Requirements
- 2+ years of professional experience in relevant setting
- Excellent written and verbal communication skills
- Demonstrate assertiveness and perseverance when resolving customer requests
- Team-first attitude, high level of empathy, and passion for helping others
- Strong troubleshooting, problem-solving, and analytical ability
- Excellent time management and organizational skills
- Strong technical aptitude and a desire to learn and develop new skills
Nice to have
- Bachelor's degree (Finance, Accounting, Economics, MIS, or business-related degree preferred)
Compensation
- Compensation for this position includes a base salary, equity, and a variety of benefits.
- The U.S. base salary range for this role is $60,000 - $70,000.
- Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable.
- Annual professional development stipend
- Your recruiter can provide additional details about compensation and benefits.
Benefits
- Health, dental, and vision care for you and your family
- Life insurance and disability coverage
- Mental wellness coverage
- Flex Time Off in addition to company-paid holidays
- Paid family leave, medical leave, and bereavement leave policies
- 401k retirement savings plan
- Healthcare FSA and commuter benefits programs
- Annual professional development stipend
- Benefits include:
Company info
- Our mission at Juniper Square is to unlock their full potential.
- Our culture is built for people who want to do ambitious, meaningful work alongside exceptionally talented teammates.
- We think like owners, move with urgency, and take pride in solving hard problems that truly matter to our customers and the future of private markets.
- Deliver outstanding technical assistance to our customers via phone, email, and chat while taking ownership of timely solutions
- Build knowledge of our evolving software and the private markets industry in order to be a go-to expert who can share best practices and guide customers to success
- Build valuable B2B customer-facing skills by developing strong relationships with customers and acting as their trusted advisor
- Work closely with Customer Success Managers, Product Managers, and Software Engineers to identify and implement solutions for our customers
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This listing is sourced directly from Juniper Square's careers page and normalized into a canonical job model.