Juniper Square

Juniper Square

Customer Support Specialist

Americas (USA or Canada) · Mid · Full-time

Sponsorship not specified$60k-$70kDetected 48 days ago
Project ManagementAccountingCustomer SuccessCustomer SupportCommunicationCollaborationProblem SolvingTime ManagementOrganizational Skills

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odds of building a lasting career here

39Risky
Cap-exempt (no lottery)0
Sponsors this role90
Entry-level history0
PERM / green-card track0
Lottery odds (Level I)39
Fits your clock70

Thin sponsorship signal and lottery-bound (~15% per draw). A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.

Lottery odds assume a STEM candidate.

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Employer immigration record

from this employer's Department of Labor filings

Files H-1B transfers

20 transfer filings in the last year, covering 20 workers. Median labor-condition decision: 8 days. An employer that already files transfers is one that can take over an existing H-1B.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

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About the role

  • Are you an exceptional problem solver who loves to learn new technologies and serve as an expert who teaches others?
  • Are you an animal lover who would adore seeing furry friends join team Zoom calls?
  • If you're considering a future in Customer Success, Technical Consulting, Sales, or Customer Enablement, this role is the beginning of your journey.

Responsibilities

  • Develop and refine internal documentation, processes, and procedures
  • Fertility and growing family support

Requirements

  • 2+ years of professional experience in relevant setting
  • Excellent written and verbal communication skills
  • Demonstrate assertiveness and perseverance when resolving customer requests
  • Team-first attitude, high level of empathy, and passion for helping others
  • Strong troubleshooting, problem-solving, and analytical ability
  • Excellent time management and organizational skills
  • Strong technical aptitude and a desire to learn and develop new skills

Nice to have

  • Bachelor's degree (Finance, Accounting, Economics, MIS, or business-related degree preferred)

Compensation

  • Compensation for this position includes a base salary, equity, and a variety of benefits.
  • The U.S. base salary range for this role is $60,000 - $70,000.
  • The Canadian base salary range for this role is $55,000-$65,000.
  • Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable.
  • Annual professional development stipend
  • Your recruiter can provide additional details about compensation and benefits.

Benefits

  • Health, dental, and vision care for you and your family
  • Life insurance and disability coverage
  • Mental wellness coverage
  • Flex Time Off in addition to company-paid holidays
  • Paid family leave, medical leave, and bereavement leave policies
  • 401k retirement savings plan
  • Healthcare FSA and commuter benefits programs
  • Annual professional development stipend
  • Benefits include:

Company info

  • Our mission at Juniper Square is to unlock their full potential.
  • Our culture is built for people who want to do ambitious, meaningful work alongside exceptionally talented teammates.
  • We think like owners, move with urgency, and take pride in solving hard problems that truly matter to our customers and the future of private markets.
  • Deliver outstanding technical assistance to our customers via phone, email, and chat while taking ownership of timely solutions
  • Build knowledge of our evolving software and the private markets industry in order to be a go-to expert who can share best practices and guide customers to success
  • Build valuable B2B customer-facing skills by developing strong relationships with customers and acting as their trusted advisor
  • Work closely with Customer Success Managers, Product Managers, and Software Engineers to identify and implement solutions for our customers
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This listing is sourced directly from Juniper Square's careers page and normalized into a canonical job model.