Coatesgroup

Director, Delivery

Chicago, IL · Director

Sponsorship not specified$154k-$175kDetected 83 days ago

DevOpsAgileJiraConfluenceProcess ImprovementRecruitingLeadershipCommunicationProblem Solving

About the role

And while we've already done a lot of work we're proud of, we're just getting started!
Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose - Creating Connections.
Be inspired To Be More We skip the red tape and aim to always stay nimble.

Client-facing Lead: Act as the main point of contact for client-facing technical projects, helping to set expectations around scope and timeline and re-prioritizing as needed.
Stakeholder Engagement: Lead transparent communication with internal and external stakeholders, keeping them informed of progress and challenges.
People Leadership - Build and mentor a high-performing solution delivery organization across NAM.
Risk & Issue Management: Identify risks early, create mitigation strategies, and drive the team to resolve solution delivery portfolio roadblocks with minimal impact.
Process Improvement: Lead the identification and implementation of improvements in project delivery processes to drive continuous improvement and scalability.
Influence & Communication: Builds alignment and drives clarity across senior stakeholders.
We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.
Together, we are creators, allowing us to make our purpose a reality - to create immersive brand experiences for everyone.
We believe in the values that got us here are the ones that will continue to lead us forward.

10+ years of experience in project or program management, with technical project experience, with at least 4 years in people management position.
Experience with API-based software integrations.
Strong experience with Agile methodologies.
Strong experience with Jira, Confluence, and other Agile project tools.
Experience in QSR, digital signage, or retail technology industries..
Familiarity with Content Management platforms.
Required:
Demonstrated ability to lead cross-functional teams and manage stakeholder relationships both internally and externally.
Technical background and understanding of software engineering, infrastructure, and software deployment practices.
Proven ability to manage distributed and cross-functional teams.
Preferred:
Bachelors Degrees in Business Administration, Marketing, Engineering, Computer science or related fields
About Coates
We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.

The benefits include an annual market competitive bonus program and our "Thrive Program" which includes a suite of flexible work options because we're strong believers that you should never miss an important life or work moment.

Ensure end-to-end delivery of technical projects including requirements gathering, milestone planning, technical solutioning, documentation, execution, and final delivery.
Client Ownership
Customer Outcomes - Ensure measurable outcomes for NAM stakeholders and customers across the solution delivery portfolio.
Client-facing
Be Part of Our Next Chapter For over almost 60 years, our solutions have enabled impactful connections between some of the world's leading brands and their customers.
We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.
We are curious, charismatic, authentic and we value and leverage the diversity of our crew.
We are industry leaders who have won awards and set records.
We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working.
Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.
Be part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives).
We encourage ideas and perspectives because we know the more we have, the better we are.

n, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law)

This listing is sourced directly from Coatesgroup's careers page and normalized into a canonical job model.