Google Operations Center

Google Operations Center

Program Management Senior Specialist - Ads Campaign Operations - Gamma

US-REMOTE-IL, USA · Senior · Full-time

Sponsorship not specified$103k-$131kDetected 70 days ago
HTMLLLMsProject ManagementAgileEmail MarketingMarketoCommunicationProblem Solving

About the role

  • We work hard, we play hard, and we want you to join us!
  • The Program Management Senior Specialist is the glue that keeps all the elements of an email marketing campaign project together.
  • They are well organized project managers, excellent communicators, proactive problem solvers and technical subject matter experts well versed in email marketing.

Responsibilities

  • Partner with product marketing managers (PMMs) in campaign ideation and intake document formulation
  • Collaborate with PMMs during campaign ideation stage, gather technical requirements, confirm feasibility of ideated campaign features, define potential execution timeline
  • Guide the PMM through the Campaign Requirement Document creation, ensure the intake documents are completed and comprehensive for the production team
  • Project manage campaign development and deployment
  • Kick off and strategically manage campaign production with offshore production team, provide guidance and answers to production team during the production process, manage production timelines
  • Coordinate with Data Specialist to ensure that data requirements and inputs are fully aligned with the HTML development and production process, including managing minor, non-substantive HTML updates (e.g., punctuation, spacing, formatting corrections) as needed to support timely delivery
  • Actively manage the Gamma campaign deployments and proactively manage the campaign lifecycle (pause, activate, launch Gamma campaigns). GAMMA is Google's internal email marketing platform.
  • When issues arise on existing or newly deployed campaigns, proactively lead the resolution process by quickly identifying root causes, work closely with product marketing managers, production project managers, and the development team
  • Document the issue in the form of a blameless post mortem, ensure alignment across stakeholders and facilitate process adjustments mitigating repetition of the issue in the future across the team
  • Effectively and proficiently communicate with the offshore production team by setting up and leading weekly calls. Attend regular scrums and stand ups, provide updates on project status and act as a collaborative business partner to the PMM leading the scrum

Requirements

  • Overall 5+ years of experience in project management roles, coordinating projects across multiple organizations/cross functional teams
  • 2-3 years of experience with email marketing in a fast paced environment
  • Demonstrable experience in marketing automation tools such as Marketo, Eloqua, Marketing Cloud, etc.
  • advanced HTML development or copy editing experience is not required
  • Strong, polished, and professional communication skills required for interacting with stakeholders and leading the production team

Nice to have

  • Proactive and curious attitude, strong problem solving skills
  • Familiarity using GenAI (generative AI) for email marketing content, production and optimization
  • Comfortable operating in a fast-paced, deadline-driven environment with rapidly changing priorities and a high volume of projects
  • Understanding of marketing operations, processes, business requirements
  • We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
  • To ensure a barrier-free interview, please mention any required assistance or specific arrangements in your application and confirm them with your recruiter.
  • To all recruitment agencies: Google Operations Center (GOC) does not accept agency resumes.
  • GOC is not responsible for any fees related to unsolicited resumes.

Compensation

  • The base salary range for this full-time position is $103,000 - $131,000 + bonus + benefits.

Benefits

  • We support you with competitive wages and with comprehensive health care including medical, dental and vision coverage
  • We support your family with gender-neutral baby bonding leave, 24-26 week birth-parent maternity leave, and generous life, accident and disability insurance minimums

Company info

  • At Google Operations Center we help Google users and customers solve problems and achieve their goals-all while enjoying a culture focused on improving continuously and being better together.

Visa & Work Authorization

  • ment opportunities regardless of race, creed, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status or any other basis protec
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This listing is sourced directly from Google Operations Center's careers page and normalized into a canonical job model.