Lifeworks
Bilingual IT Business Analyst (100% remote)
Montreal, Quebec, Canada
Sponsorship not specifiedDetected 11 days ago
UX DesignAgileRecruitingCustomer SupportLeadershipCollaborationActuarial Science
About the role
- TELUS Health is empowering every person to live their healthiest life.
- As a global-leading health and well-being provider - encompassing physical, mental and financial health - TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.
- TELUS is proud to foster an inclusive culture that embraces diversity.
Responsibilities
- Design software solutions aligned with solution architecture and technical roadmap
- Provide technical support and leadership in case of incidents or service interruptions to ensure effective resolution
- Design intuitive solutions that add value for users
- Collaborate with the Software Product Owner (SPO), UX designers, and key partners in a matrix structure
- Document designs within the allotted timeframes
- Work with developers and quality assurance to ensure complete understanding of the design and alignment of development initiatives
- Support delivery teams (development and QA) to ensure quality deliverables
- Translate business requirements into detailed specifications and participate in the high-level design and estimation process
Requirements
- Experience in a SAFe environment or large-scale Agile methodology
- Experience with digital transformations or modernization initiatives
- Knowledge of best practices in product or program management
- Work closely with the development team to define functional specifications and required system changes (including non-functional requirements)
Skills
- Degree in computer science, business analysis, administration, actuarial mathematics, or related relevant field
- 5+ years of relevant experience in business analysis (or equivalent with expertise in managing complex systems)
- Bilingual in French and English, oral and written
- Excellent synthesis skills and great ease in understanding, systematizing, and simplifying technical concepts
- Strong analytical skills
- Ability to understand and use common IT technologies
- Knowledge of Agile methodologies
- Ability to explain complex concepts simply, listen actively, and adapt your message to different audiences
- Ability to see the big picture, align individual efforts with broader organizational objectives
- Perseverance in the face of challenges, maintaining high standards under pressure, and resilience after setbacks
- Comfort working in complex structures, influencing without direct authority, and navigating organizational dynamics
- Autonomy and resourcefulness - knowing how to ask the right questions to the right people and gather necessary information proactively
Benefits
- Break down development elements into small increments that benefit users
Company info
- Modern and complex enterprise systems combined with a world-class infrastructure that impacts thousands of customers, using cutting-edge technologies and methodologies
- Lasting partnerships where your analyses and decisions will directly influence solutions creating real value for our customers
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This listing is sourced directly from Lifeworks's careers page and normalized into a canonical job model.