Kasa Living, Inc.

Hotel Manager

Philadelphia, Pennsylvania · Full-time

Sponsorship not specified$87k-$90kDetected 48 days ago

RecruitingMentoring

About the role

You will be responsible for the day-to-day operations of your property, or portfolio of, and for exceeding the expectations of every guest who walks through your doors.
These employees may span departments that include Front Desk, Housekeeping, Maintenance, Security, and F&B.
You'll ensure that your team effectively prioritizes their workflows while Kasa standards are always met.

We partner with owners of multifamily and boutique hospitality to deliver stylish, professionally managed accommodations to business and leisure travelers alike.
Unlike traditional hotel operators, we prioritize automation, AI-driven pricing, and data-driven decision-making to optimize revenue and improve guest experiences.
Behind the scenes, we build technology that combines with our innovative operations to grow a globally scalable offering that delivers high-quality stays to guests.
Own property-level projects to include minor renovations and CapEx projects.
Lead, develop, delegate as necessary, and hold teams accountable.
Design and manage the guest and employee journeys; proactively looking for ways to reduce effort, as well as surprise and delight guests, along each journey touchpoint.
Drive operating profit per unit by driving revenues, managing cost controls, and partnering with colleagues on the Commercial team.
Champion a culture of service excellence and operational excellence in support of a hospitality-centered operating model.
Build relationships with local businesses, vendors, and the broader community.

4+ years of hotel management experience.
Proficiency with property management systems and other core hospitality software.
You must be comfortable hiring and developing high performers and parting ways with those who don't meet the bar.
Experienced Hospitality Leader: 4+ years of hotel management experience.

The base pay range is subject to change and may be modified.
The starting base pay range for this role is $87,000 - $90,000 and is set based on multiple considerations, including business needs, market demands, talent availability, experience, and unique skills and attributes.

This role may also be eligible for equity, bonus, perks, benefits, and Kasa Travel Credits.
Paid Time Off: Full-time hourly Kasa employees accrue paid time off at a generous rate that increases with tenure.
Health Coverage: We've invested in comprehensive health insurance options to help when you need it most, including a company-sponsored plan with fertility coverage.

Demonstrated ability to drive guest experience scores (GSS, NPS, or brand-specific metrics).
Experience using OTA reviews to drive improvements.
Track record of building a service-first culture that reduces complaints and increases repeat visits.
Recognized as an inclusive leader who leads with empathy, understanding, and intuition to meet the needs of direct reports, partners, and customers.
Reconcile and educate others on country-specific cultural norms to promote awareness, inclusion, and belonging.
Empathetic Leader: Recognized as an inclusive leader who leads with empathy, understanding, and intuition to meet the needs of direct reports, partners, and customers.

This listing is sourced directly from Kasa Living, Inc.'s careers page and normalized into a canonical job model.