Model N Inc.

Director, Business Services (Medicaid Operations)

Remote, US · Director

Sponsorship not specified$10k-$20kDetected 40 days ago

Data StructuresLLMsAccountingExcelProcess ImprovementPerformance ManagementCustomer SuccessLeadershipCollaborationProblem SolvingMicrosoft Office

About the role

This is an exciting opportunity for a leader who thrives at the intersection of client impact, team leadership, and business transformation.
The base salary for this position will be $150,000 to $195,000.
If your salary expectations are outside of this range, feel free to apply and discuss your expectations with our recruiters.

Responsibilities

Own and develop best-in-class delivery processes and outputs that provide clients with a positive experience and demonstrate the value of the service.
Drive rebate savings through a deep understanding of Medicaid claims-level detail validations and by partnering with states to resolve disputes.
Lead, coach, and develop a high-performing Medicaid operations team, fostering a culture of accountability, collaboration, continuous improvement, and client service excellence.
Build team capability through clear goals, ongoing feedback, development planning, and effective performance management that supports both individual growth and business priorities.
Create an inclusive, globally connected team environment that enables colleagues across regions, functions, and time zones to work effectively together and deliver consistent results.
Own and grow strategic client relationships, serving as the senior point of escalation and developing strong partnerships with clients and internal stakeholders.
Work directly with product teams to drive system enhancements and efficiency, including adoption of AI and automation, ensuring requirements are defined and tested and that change management is in place to embed new capabilities into business processes.
In this role, you will serve as our Medicaid leader and subject matter expert, shaping how we deliver exceptional service, advance operational excellence, and bring industry-leading practices to our clients.
You will play a highly visible leadership role-building strong partnerships across clients and internal teams, developing high-performing talent, and driving innovation, efficiency, and continuous improvement across the function.
We continue to expand our services and solutions to help clients meet their strategic priorities, strengthen compliance programs, and optimize their Medicaid rebate management operations.

Requirements

Bachelor's degree in accounting, Finance, Business, or related field
10+ years of experience working in the pharmaceutical industry with Medicaid agreements, including experience leading teams and managing client relationships, is required.
Experience working with Medicaid rebate systems
recognized subject matter expertise in Medicaid rebates, with the ability to set and champion best practices.
Experience working in mandated deadline environment
ability to prioritize.
Must be able to comprehend and/or learn complex government compliance requirements and retain, build upon, and apply this knowledge daily.
High accuracy rate and attention to detail along with high degree of analytical skills
ability to produce client-ready deliverables to a high-level executive/professional client base.
Technical ability to understand underlying data structures and deal with large amounts of data.
Proven people leadership experience, with the ability to build, coach, and develop high-performing teams, set clear expectations, and foster a culture of accountability, collaboration, and continuous growth.
Demonstrated ability to lead through change and serve as a change agent, driving process improvement, operational transformation, and adoption of new ways of working across teams and stakeholders.
effective management of multiple client assignments
Able to manage multiple and competing tasks across functional areas is essential.

Compensation

The base salary for this position will be $150,000 to $195,000.
If your salary expectations are outside of this range, feel free to apply and discuss your expectations with our recruiters.
We are constantly opening up new positions, and you might match another opening at a different level. #LI-MN1 About Model N Model N is the leader in revenue optimization and compliance for pharmaceutical, medtech, and high-tech innovators.
For more than 25 years, we have helped customers maximize revenue, streamline operations, and maintain compliance through cloud-based software, value-added services, and data-driven insights.
With a focus on innovation and customer success, Model N empowers life sciences and high-tech manufacturers to bring life-changing products to the world more efficiently and profitably.
Model N is trusted by over 150 of the world's leading companies across more than 120 countries.

Benefits

varies depending on factors that may include a candidate's relevant experience, education and/or certifications, location, training, and other skills.

Company info

We are seeking a Director, Business Services for Medicaid Operations, to lead a critical area of our Business Services organization.

Equal opportunity

Statement Model N values diversity at our company and is proud to be an equal opportunity employer.
Please reference https://www.eeoc.gov/employers/eeo-law-poster for more information.
Model N considers qualified applicants without regard to race, ethnicity, religion, creed, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.
Equal Opportunity Statement Model N values diversity at our company and is proud to be an equal opportunity employer.

Visa & Work Authorization

in, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class

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