EBizCharge
Client Success Associate
Irvine, CA · Internship
Sponsorship not specifiedDetected 19 days ago
ComplianceSalesforceCRMAccountingExcelQuickBooksSAPERPCustomer SupportCommunicationMicrosoft OfficeNetSuite
About the role
- EBizCharge offers its employees tremendous learning opportunities, career growth potential, and a dynamic work environment.
- Assist with account maintenance requests and general product inquiries.
- Qualifications: Self-starter with the ability to learn fast and work independently as well as within a team.
Responsibilities
- Respond to a high volume of client inquiries via phone, email, and support tickets in a timely and professional manner.
- Provide first-level support for client issues related to products and services.Document client interactions, issues, resolutions, and follow-up activities within Salesforce CRM.
- Collaborate with internal teams, including Technical Support, Sales, Product, and Client Operations.
- Escalate complex technical issues to appropriate support teams while maintaining ownership of client communication.
- Monitor and manage support queues to ensure service agreements are met.
- Maintain accurate records and ensure compliance with company policies and industry regulations.
Requirements
- Self-starter with the ability to learn fast and work independently as well as within a team.
- Prior experience with training and/or demos on products or software is strongly desired.
- Strong proficiency in Microsoft Excel, Word, Outlook, and computer savvy.
- Must have strong communication skills.
Benefits
- Employer paid benefits (including Medical, Dental, Vision, & life insurance) for selected plans for the employee.
- Retirement 401(k) plan with company match.
- Gym access, dry cleaners, car wash conveniently located within building.
- Generous PTO plan with an additional 9 Days Company Paid Holidays per year.
Company info
- Full-time The Company is committed to compliance with all applicable laws providing equal employment opportunities.
- This commitment applies to all persons involved in Company operations.
- The Company prohibits unlawful discrimination against any job applicant, employee, or unpaid intern by any employee of the Company, including supervisors and coworkers.
- Pay discrimination between employees of the opposite sex or between employees of another race or ethnicity performing substantially similar work, as defined by the California Fair Pay Act and federal law, is prohibited.
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This listing is sourced directly from EBizCharge's careers page and normalized into a canonical job model.