Sierra Central Credit Union

Sierra Central Credit Union

Forward Deployed Infrastructure Engineer

San Francisco, CA · Full-time

Sponsorship not specifiedDetected 92 days ago
GoDistributed SystemsAWSCloud PlatformsTerraformCI/CDPrometheusGrafanaDatadogDevOpsPlatform EngineeringGraphQLLLMsSalesforceCustomer SuccessDNSLoad BalancingAR/VR

About the role

  • Our co-founders are Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/.
  • Bret currently serves as Board Chair of OpenAI.
  • Bret was also one of Google's earliest product managers and co-creator of Google Maps.

Responsibilities

  • As a Forward Deployed Infrastructure Engineer at Sierra, and a founding member of this function, you will own the end-to-end lifecycle of customer deployments, while helping define how Sierra's AI platform is deployed and operated across enterprise environments.
  • In addition, you'll establish the standards, tooling, and processes that make deployments scalable and repeatable, and partner cross-functionally with Engineering, Product, Sales, and Customer Success.
  • Own deployment architecture conversations and execution - designing and implementing deployment strategies across customer environments, including VPC configuration, permissioning, networking, and infrastructure provisioning.
  • Develop and maintain deployment runbooks, upgrade procedures, and automation tooling to make operations repeatable and reliable.
  • Partner with engineering teams to ensure Sierra's platform is deployable and operable across diverse customer requirements.
  • Collaborate with Sales and Customer Success to scope infrastructure requirements during pre-sales and onboarding, translating customer needs into concrete deployment plans.
  • We build trust in AI by making it more accessible, safe, and useful.
  • We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work.
  • Manage the full infrastructure lifecycle for some of
  • We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team.

Requirements

  • 4+ years of experience in infrastructure, DevOps, platform engineering, or solutions architecture roles - with significant time spent on customer-facing deployment work.
  • Deep experience with AWS services, Terraform, container orchestration, and cloud networking (VPCs, IAM, DNS, load balancing).
  • Track record of managing deployments in customer-owned cloud environments, including navigating security reviews, compliance requirements, and change management processes.
  • Ability to navigate ambiguity with enterprise stakeholders - from platform engineers to CISOs - and turn infrastructure conversations into actionable deployment plans.
  • Degree in Computer Science or a related field, or equivalent professional experience.
  • Hands-on experience with Go services, GraphQL APIs, or LLM infrastructure in production environments.
  • Familiarity with observability and incident management in distributed systems (Prometheus, Grafana, Datadog, or similar).

Compensation

  • These benefits are further detailed in Sierra's policies, may vary by region, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans.

Benefits

  • We want our benefits to reflect our values and offer the following to full-time employees:
  • Flexible (unlimited) paid time off
  • Medical, dental, and vision benefits for you and your family
  • Life insurance and disability benefits
  • Retirement plan dependent on country of employment
  • Parental leave
  • Fertility and family building benefits through Carrot
  • Discretionary benefit stipend giving people the ability to spend where it matters most
  • These benefits are further detailed in Sierra's policies, may vary by region, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans.
  • Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies.

Company info

  • At Sierra, we're creating a platform to help businesses build better, more human customer experiences with AI. We are primarily an in-person company based in San Francisco, with growing offices in Atlanta, New York, London, Paris, Madrid, Munich, Singapore, Tokyo, and Sydney.
  • We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do.
  • Our co-founders are Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google's AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace.
  • At Sierra, we're creating a platform to help businesses build better, more human customer experiences with AI.
  • We are primarily an in-person company based in San Francisco, with growing offices in Atlanta, New York, London, Paris, Madrid, Munich, Singapore, Tokyo, and Sydney.
  • We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family.
  • These values are the foundation of our work, and we are committed to upholding them in everything we do.
  • Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook.
  • Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs.
  • Earlier, he started and led Google's AR/VR effort, Project Starline, and Google Lens.
  • Before that, Clay led the product and design teams for Google Workspace.

Visa & Work Authorization

  • gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class
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This listing is sourced directly from Sierra Central Credit Union's careers page and normalized into a canonical job model.