T-Mobile USA, Inc.

Mobile Associate, Store-in-Store - Retail Sales

Kailua Kona, Hawaii, USA · Part-time

Sponsorship not specifiedDetected 10 hours ago

SalesExcelCustomer SupportLeadership

About the role

They are obsessed with the connected world and thrive in a high-traffic environment, where technology innovations, customer needs and the Retail experience are continuously evolving.
They are skilled at identifying customer needs and are passionate about educating, demonstrating, and recommending solutions.
Mobile Associate SiS, exceed their performance targets Doing it the Right Way, by excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics.

Will perform skills practicing, knowledge sharing, store operations, opening and closing procedures.
Builds relationships with nearby leadership and teams to help support the customer experience from account set up, to device support and account servicing.
We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward.
They're ambassadors who create energy and excitement around our products and services.
Mobile Associates excel at building and deepening relationships with customers through meaningful interactions.

Travel Required (Yes/No): No
Competitive drive and confidence to succeed in a fast-paced sales environment. (Required)
Effective at balancing customer experience and performance goals. (Required)
You are committed to providing exceptional service, and to exceeding customer expectations.

High School Diploma/GED (Required)
6 months of customer service and/or sales experience, Retail environment preferred.
Hourly Base Pay: $20.50, plus $5.00 per hour training pay.

$20.50, plus $5.00 per hour training pay.
Within the first 90 days working at T-Mobile, Mobile Associates receive on-the-job training and are eligible for hourly training pay.
Once completed, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000/year.
All employees at T-Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives.
And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant.

Our Total Rewards Package ensures that employees get the same big love we give our customers.
All team members receive a competitive base salary and compensation package - this is Total Rewards.
Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches.
$3000 SIGN ON BONUS AFTER 90 DAYS OF EMPLOYMENT!!

And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant.
Proactively engages with a broad range of customers in a highly-traffic retail environment. You will use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions.
By recommending wireless solutions, and an onboarding solution centric to helping customers understand how to self-serve and utilize the T-Mobile app for wireless needs, you will deepen relationships with customers and ensure their satisfaction.
You will continuously learn and improve your skills to provide the best possible experience for our customers.
As part of these procedures, you will carry keys to the kiosk cabinets, lock/secure kiosk and assets, and report any lost keys or assets to your manager.
As part of your role, you will have the ability to perform price overrides for our specialty offers specific to National Retail.
At T-Mobile, we invest in YOU!
Partner with nearby store locations to properly/fully on-board customers.
You will proactively reach out to potential customers to further drive sales activity in your location.

T-Mobile USA, Inc. is an Equal Opportunity Employer.
Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

This listing is sourced directly from T-Mobile USA, Inc.'s careers page and normalized into a canonical job model.