Black & McDonald Limited
Service Desk Analyst
Dartmouth, NS · Full-time
Sponsorship not specifiedDetected 26 days ago
Customer Support
About the role
- ABOUT THIS CAREER OPPORTUNITY Black & McDonald's Corporate Service Group is growing!
- The role focuses on delivering high-quality customer service, troubleshooting hardware/software issues, and maintaining operational efficiency aligned with ITIL best practices.
- The starting salary will be determined based on several factors such as the successful candidate's qualifications, including but not limited to education and experience.
Responsibilities
- Career Opportunity Service Desk Analyst- Full time Dartmouth, NS BUILD YOUR CAREER AT BLACK & MCDONALD Black & McDonald is an integrated, multi‑trade service provider that safely delivers high quality construction, facilities management, and technical solutions.
- The Service Desk Analyst is located in Markham, ON and typically reports directly to the Service Desk Team Lead.
- The Service Desk Analyst is responsible for providing first-line technical support to end users, ensuring timely resolution of IT incidents and service requests.
- Provide Level 1 / Level 2 technical support via phone, email, chat, or ticketing system Log, categorize, and prioritize incidents and service requests in the
Compensation
- The starting salary will be determined based on several factors such as the successful candidate's qualifications, including but not limited to education and experience.
- Total rewards vary by position and may include additional offerings such as group insurance benefits, pension plan, annual discretionary bonus, career development programs, and other HR programs.
Benefits
- Base pay is one component of Black & McDonald's total rewards package.
- Total rewards vary by position and may include additional offerings such as group insurance benefits, pension plan, annual discretionary bonus, career development programs, and other HR programs.
Company info
- We are a family-owned and family-run company that employs thousands of highly skilled and talented professionals across North America.
- With 100 years of diverse market experience, we are a forward‑thinking organization with a strong track record of delivering operational excellence and customer-focused solutions that stand the test of time.
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