nitrosoftwareinc

Director, Customer Success NAMER/APAC (Hybrid)

Toronto, Canada · Director

Sponsorship not specified$280k-$320kDetected 20 hours ago

Account ManagementRecruitingCustomer SuccessLeadershipCommunicationCollaboration

About the role

You will also work in close partnership with the Manager of Customer Success for EMEA to ensure a unified, global approach to customer success.
Success in this role requires balancing strategic thinking with operational excellence.
This role reports to the SVP, Customer Experience.

Drive high adoption and satisfaction through value-driven engagement and proactive account management.
Lead risk identification and mitigation efforts well before renewal.
Collaborate closely with EMEA Customer Success leadership to ensure strategies, processes, and success plans are implemented consistently across regions.
Lead, coach, and develop a team of Customer Success Managers focused on delivering exceptional customer outcomes.
Support managers and CSMs through complex customer situations, executive escalations, and strategic renewals.
Build a culture of accountability, ownership, and continuous improvement.
Build Scalable Customer Success Programs
Drive consistency across onboarding, customer engagement, executive business reviews, adoption programs, and success planning.

10+ years of experience in Customer Success or Account Management within enterprise software, with at least 5 years in a leadership role.
Experience working across multiple global regions and collaborating with distributed teams.
Experience driving alignment with global CS leadership to ensure consistency across regional teams.

Nitro provides all employees with a comprehensive benefits package that includes health insurance, dental and vision coverage, and wellness perks.
We also offer pension/401k matching, along with many other country-specific benefits.
Nitro strongly encourages applications from everyone regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.
Own customer retention and long-term customer health across the region.
Forecast customer health, renewal risk, and retention performance.

A global SaaS leader for seamless digital document workflows, Nitro offers a suite of solutions for PDF, eSigning, identity verification and analytics supported by a best-in-class customer success and change management team. With more than 3 million licensed users and 13,000+ business customers across 157 countries, we serve 67% of the Fortune 500.
How We Work:
We aim to create an environment where talented individuals are empowered to excel. How we collaborate, innovate, and engage with one another is important to us. Our work is driven by 5 key principles:
One team, One mission
A global SaaS leader for seamless digital document workflows, Nitro offers a suite of solutions for PDF, eSigning, identity verification and analytics supported by a best-in-class customer success and change management team.
With more than 3 million licensed users and 13,000+ business customers across 157 countries, we serve 67% of the Fortune 500.
We aim to create an environment where talented individuals are empowered to excel.
How we collaborate, innovate, and engage with one another is important to us.
Our work is driven by 5 key principles:
Our collective dedication to Nitro's mission defines us.
Together, we are building an environment where everyone feels like a valued part of something bigger than themselves.
Own it
We take full ownership of our actions and decisions.
We empower one another to lead with confidence, creativity, and a solutions-focused mindset.

This listing is sourced directly from nitrosoftwareinc's careers page and normalized into a canonical job model.