Motorola Solutions
Customer Success Advocate - US Remote
Arizona Remote Work, More..
No sponsorship$100k-$110kDetected 2 days ago
Data VisualizationStatisticsSalesforceCRMAccount ManagementCustomer SuccessLeadershipCommunicationCollaborationProblem Solving
About the role
- Our solutions foster the collaboration that's critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations.
- This role focuses on driving product adoption, advancing workflow maturity, and strengthening long-term relationships.
Responsibilities
- Collaborate closely with Sales, Deployment, Product Activation, and Support to ensure a seamless customer experience from deployment through renewal.
- Support Sales in renewal and expansion cycles by providing adoption insights, success stories, and risk assessments.
- Build and maintain strong, trusted relationships with operational leadership and end users across your assigned customer portfolio.
- Ensure customers and key work partners clearly understand the "why behind the buy" and that configurations align to their operational goals and workflows.
- Drive high adoption of licensed features, with specific focus on daily active usage and mission-critical workflows.
Requirements
- High School diploma, Bachelor's Degree in Business, Communications, Public Safety, Information Technology, or a related field
- Success is measured by the ability to turn technology investments into measurable outcomes through high adoption, retention, and customer advocacy.
- Familiarity with public safety operations, PSAPs, 9-1-1 call handling, or government technology environments.
- Strong verbal and written communication skills, with the ability to translate data and product capabilities into clear customer value and recommended next steps.
Skills
- Customer Success & Adoption
- Travel Requirements
- Relocation Provided
- Position Type
- Referral Payment Plan
Compensation
- Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity.
- Pay within this range varies and depends on job-related knowledge, skills, and experience.
- $100,000 - $110,000 USD
Benefits
- Incentive Bonus Plans
- Medical, Dental, Vision benefits
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
- Lead regular customer touchpoints (e.g., onboarding, QBRs/EBRs, health checks) to review usage, outcomes, and future needs.
- Monitor account health via adoption, license activation, utilization, and customer feedback data.
Company info
- Moving customers through increasingly advanced usage tiers.
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This listing is sourced directly from Motorola Solutions's careers page and normalized into a canonical job model.