methodco
Front Desk Concierge - ROOST Tampa
Tampa, Florida
Sponsorship not specifiedDetected 47 days ago
CommunicationOrganizational Skills
About the role
- Rooted in thoughtful service, elevated comfort, and Method Co.'s signature approach to hospitality, ROOST Tampa blends the ease of home with the sophistication of a boutique hotel.
- This role is ideal for someone who excels in guest service, communicates with confidence, and enjoys creating a welcoming, seamless experience from the moment guests arrive.
- As a Front Desk Concierge, you will serve as the primary point of contact for guests-handling check ‑ ins, offering thoughtful recommendations, and ensuring every interaction reflects the elevated hospitality standard of the property.
Responsibilities
- Manage check ‑ ins, check ‑ outs, and reservation inquiries with accuracy and efficiency
- Maintain strong knowledge of hotel amenities, local attractions, and surrounding neighborhoods
- Collaborate with housekeeping, maintenance, and management to support smooth daily operations
- Maintain a clean, organized, and guest ‑ ready front desk and lobby area
- Support administrative tasks, record ‑ keeping, and shift documentation
- Method Co. is a boutique hospitality company that develops, designs, and operates a portfolio of hotels, restaurants, and apartment-style accommodations across the country.
- With a focus on culturally relevant and design-driven experiences, Method Co. creates spaces that blend thoughtful service, elevated design, and a deep sense of place.
- ROOST Tampa is a design ‑ forward, apartment ‑ style hotel offering a warm, residential experience in the heart of the city.
Requirements
- Flexible schedule, including nights, weekends, and holidays
Nice to have
- Greet guests with warmth, professionalism, and genuine hospitality
- Assist guests with questions, requests, and personalized recommendations
- Handle phone calls, emails, and guest communications in a polished, timely manner
- Resolve guest concerns with empathy, professionalism, and sound judgment
- 1+ year of front desk, concierge, or guest ‑ service experience (hotel or luxury residential preferred)
- Strong communication skills and a naturally warm, guest ‑ focused demeanor
- Ability to multitask and remain composed in a fast ‑ paced environment
- Proficiency with reservation systems and front ‑ office software
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