Datasite global recruitment page. This

Datasite global recruitment page. This

Application Support Engineer - Blueflame AI (New York)

USA - NY - New York City - BlueFlame AI / Grata

Sponsorship not specified$101k-$170kDetected 31 days ago
PythonElasticsearchAWSProduct ManagementProduct StrategyJiraCustomer SuccessCustomer SupportCommunicationProblem SolvingSharePoint

About the role

  • Datasite and its associated businesses are the global center for facilitating economic value creation for companies across the globe.
  • From data rooms to AI deal sourcing and more.
  • Here you'll find the finest technological pioneers: Datasite, Blueflame AI, Grata, and Sherpany.

Responsibilities

  • Document issues and resolutions, contributing to the knowledge base for continuous improvement.
  • Collaborate with Product teams to enhance the knowledge base and inform the product roadmap based on support insights.
  • As an Application Support ( Backline Support Engineer) at Blueflame AI, you will play a critical role in bridging the gap between our Customer Support and Engineering teams.
  • You will be responsible for resolving complex technical issues, providing advanced support directly to our clients, and collaborating with engineering to enhance our products and services.
  • We encourage applications from candidates of all backgrounds and are dedicated to building teams that reflect the diversity of our communities.

Requirements

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • 3-5 years of experience in a technical support or engineering role, preferably at the Tier 3 level.
  • Proficiency in Python and experience with AWS-based applications.
  • Experience with ticketing systems, especially Jira
  • Familiarity with APIs and integration with other platforms.
  • Experience with Elasticsearch or similar log management tools.
  • Administrative experience with Microsoft products (SharePoint, O365, OneNote), including managing permissions and troubleshooting syncing and integration issues.
  • Strong problem-solving skills
  • able to work independently and collaboratively.
  • Excellent communication and interpersonal abilities.
  • #LI-Blueflame
  • The base salary range represents the estimated low and high end for this position based on a good faith assessment of the role and market data at the time of posting. Consistent with applicable law, each candidate's compensation offer may vary and will be determined based on but not limited to, your geographic region, skills, qualifications, and experience along with the requirements of the position. This position may be eligible for bonuses, commissions, or overtime if applicable. Benefits include health insurance (medical, dental, vision), a retirement savings plan, paid time off, and other employee benefits. Specific details will be provided during the interview process. Datasite reserves the right to modify this pay range at any time.
  • $100,600.00 - $169,800.00

Nice to have

  • Preferred Experience in the financial technology or investment management industry.

Compensation

  • Datasite reserves the right to modify this pay range at any time.

Benefits

  • include health insurance (medical, dental, vision), a retirement savings plan, paid time off, and other employee benefits.

Company info

  • At Blueflame AI for Datasite, you will be part of a dynamic team that is at the forefront of AI technology in the investment management and dealmaking industry.
  • Join us to be part of a company that values innovation, client satisfaction, and continuous improvement.
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