Centerforeldersindependence

Referral Coordinator I

Oakland, CA

Sponsorship not specified$25k-$34kDetected 33 days ago
ComplianceCustomer SupportHIPAACommunicationCollaborationProblem Solving

About the role

  • POSITION: Under the supervision of the Health Information and Referrals Manager (HIRM), the Referral Coordinator I provides a single point of contact supporting providers in all clinics with scheduling of outside specialist referrals.
  • The hourly range for the Referral Coordinator I position at Center For Elders Independence is $25.00 to $34.33 per hour.

Responsibilities

  • Collaborates with external specialist/vendor offices to secure appropriate appointment dates/times and facilitates the transmission of necessary information.
  • Maintains awareness of CEI contracted provider networks in collaboration with the Contracts department.
  • Maintain the confidentiality of all participant information according to HIPAA requirements
  • Performs other duties as assigned in a positive and helpful manner.

Requirements

  • Associate degree or equivalent work experience
  • Proficient with oral and written English is required.
  • Detail oriented, high degree of work accuracy.
  • Ability to prioritize work according to productivity standards and within deadlines.
  • All employees are expected to perform their duties within their ability as required by the job and/or as requested by management.
  • Participates in Quality Improvement program as required.
  • Minimum one year's experience authorizing and scheduling medical appointments, required.
  • Knowledge of medical terminology, completion of medical terminology course preferred.
  • Experience with electronic health record required.
  • Customer service oriented with friendly, courteous communication style in person, on the phone and in writing.
  • Ability to work independently with minimal supervision and as part of a multidisciplinary team is required.
  • The above job description is intended to communicate the general function of the mentioned position and by no means shall be considered an exhaustive or complete outline of the specific tasks and functions that will be required. CEI reserves the right to change job descriptions, location assignments, and or work hours as required by the needs of the program. All employees are expected to perform their duties within their ability as required by the job and/or as requested by management.

Nice to have

  • Basic proficiency in MS Office systems preferred.

Compensation

  • $25k-$34k

Benefits

  • Documents and maintains accurate records of appointment dates/times and referral tracking in the electronic health record and related systems.
  • Collaborates with Health Information Coordinator (HIC) to assure clinical information is available and delivered to external specialists as required.
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