Fifththird

CSR/Teller - Eastbrook - Full Time

Grand Rapids, MI · Full-time

Sponsorship not specifiedDetected 7 hours ago

RecruitingCustomer SupportLeadershipCommunication

About the role

Make banking a Fifth Third better® We connect great people to great opportunities.
Discover a career in banking at Fifth Third Bank.
GENERAL FUNCTION: Provide excellent customer service in all interactions.

Maintain a position of trust and responsibility by keeping all customer business confidential
Perform daily office responsibilities, working with the platform team, to maintain the efficient operation of the office.
Maintain a balancing record that is in line with policy. Find and correct outages and enlist help as needed.
Maintain knowledge of the bank policies and financial center procedures and take responsibility to keep up to date on any changes.
Handle consumer and business customer problems with professionalism, directing more complex issues seamlessly to the Lead Customer Service Representative or other leadership as necessary.
Build and maintain a working knowledge of the Retail products and services offered
Utilize appropriate tools for all referrals sent to personal bankers and business partners for tracking purposes

High school diploma/GED.
Work involves extensive cash handling.
Work involves contact with the public, adhere to dress code guidelines.
Must have the ability to interact comfortably and confidently with the public.
Work requires the ability to take initiative and demonstrate sound judgment in decision-making and problem resolution.
Demonstrate the company's core values, work as one bank, take accountability, be respectful & inclusive, act with integrity.
Need to have flexibility in scheduling.
Normal office environment.
Extensive viewing of computer screens.

Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.

At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other.
Deepen relationships and treat customers with genuine care by listening to their specific needs, asking questions to gain deeper understanding, and seamlessly guide them to where their financial needs can be met
During customer interactions and Customer Outreach identify customer needs and refer customers to Bankers and business partners, as appropriate, for a consultative conversation

This listing is sourced directly from Fifththird's careers page and normalized into a canonical job model.