Finix

Customer Delivery Manager

San Francisco · Senior

Sponsorship not specified$100k-$175kDetected 243 days ago

NegotiationCommunicationUnderwriting

About the role

As a Customer Delivery Manager, you will be responsible for managing the end-to-end delivery of our payment acceptance and payouts solutions to platform clients, ensuring a seamless and successful implementation process.
Comfortable traveling to visit customers onsite attend industry trade shows, and host customers in our SF office
Excited to pursue revenue retention and customer health targets that will make our company successful

Finix is seeking a relationship-focused and detail-oriented Customer Delivery Manager to manage Finix's strategic customer base.
In this role, you will collaborate closely with cross-functional teams, including sales, product development, support, and risk/underwriting, to meet client requirements and exceed their expectations.

3+ years of experience in Relationship Management, or similar roles at a top technology payments company
Experience working closely with Tier 1 SaaS and technology companies, financial institutions, and/or card networks at senior levels
You have excellent, thoughtful written and verbal communication skills.
Experience with contract renewals and negotiation
Ability to identify product gaps and realize opportunities to solve with new or existing products (cross-sell/Upsell)
Prior knowledge/experience in the payment industry
Consultative in nature, with a high degree of empathy to identify and understand customer pains, goals, and opportunities.

$100,000 - 175,000 OTE/yr + Equity + Benefits Our salary ranges are determined by role, level, and location.
The range displayed on this job posting reflects the minimum and maximum target for new hire (remote) salaries.
Individual pay is determined by work location, job-related skills, experience, and relevant education or training.
About Finix Finix is building the global operating system for fintech, starting with payments.
From startups to publicly traded companies, Finix processes tens of billions of dollars annually both in-store and online.
Finix was founded in 2015 and is headquartered in San Francisco.

The Customer Delivery Manager strives to increase Finix's long-term value by aligning strategic and key initiatives with those of our Customers and Partners.

To date Finix has raised over $200M, including a $75M Series C led by Acrew Capital and Lightspeed Venture Partners and backed by American Express Ventures, Bain Capital Ventures, Homebrew, Inspired Capital, Visa, and others About the Role:

This listing is sourced directly from Finix's careers page and normalized into a canonical job model.