Stoke Space

Customer Solutions Manager

Kent, Washington · Contract

Work authorization required$120k-$165kDetected 79 days ago

Product ManagementProduct StrategyStakeholder ManagementAccount ManagementERPCustomer SuccessCadenceLeadershipCommunicationProblem Solving

About the role

If you want to work alongside some of the most dedicated and talented people on Earth, we'd love to have you join us.
Our job posts are intentionally written to attract a wide variety of experience levels, and we make decisions about the right fit on a per-candidate basis.
Equal Opportunity The Company is an Equal Opportunity Employer, including with respect to disability and veteran status.

Adoption Engine Development: Build and optimize customer adoption frameworks, playbooks, and self-service resources to accelerate usage across engineering and manufacturing teams and demonstrate measurable ROI
S calability & Process Innovation: Develop repeatable tools, templates, and automation to support onboarding and adoption at scale
collaborate with product, engineering, and go-to-market teams to refine processes
C ross-functional Leadership: Partner with sales, support, product, and engineering (often across time zones) to deliver seamless customer outcomes and internal alignment
S calability & Process Innovation: Develop repeatable tools, templates, and automation to support onboarding and adoption at scale; collaborate with product, engineering, and go-to-market teams to refine processes

Strong process design and analytical thinking; comfortable building tools (e.g., dashboards, workflows, templates) for scalability
Proven track record of building onboarding programs and adoption engines in engineering or manufacturing environments

5-10+ years of experience in Hardware Manufacturing
B2B SaaS (highly preferred) with at least 3 years in a customer-facing technical or solutions role (e.g., Solutions Engineering, Customer Success, Technical Account Management, Consulting, Product Management)
Hands-on experience implementing or supporting complex systems such as MES, ERP, PLM, or similar
Domain familiarity with aerospace, defense, energy, or hardware-intensive industries
Exceptional communication, stakeholder management, and consultative skills, able to influence technical and executive audiences
Ability and willingness to travel up to 30%

Base Salary Target: $120,000 - $165,000
This role is also eligible for additional variable compensation based on customer retention, adoption metrics, and team performance goals.
Our job posts are intentionally written to attract a wide variety of experience levels, and we make decisions about the right fit on a per-candidate basis.
Your actual level and base salary will be decided based on your specific experience and skill level.
ITAR Requirements
To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR), you must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State.

Equity - We know that our employees are the reason we succeed.
To give everyone a stake in our future, we are pleased to offer equity in the form of stock options to all regular, full-time employees.
Comprehensive benefits program including subsidized medical, dental, and vision insurance
Company-paid life and disability insurance
4 weeks' Paid Time Off
Paid Family/Parental Leave
On-site gym or monthly wellness stipend (depending on location)

Cultivate executive-level relationships, ensure high satisfaction and retention, and position customers as references
Customer Enablement & Onboarding Leadership: Design and execute tailored onboarding programs, guiding customers through solution deployment and aligning technical implementation with their business objectives
C ustomer Partnership & Advocacy: Cultivate executive-level relationships, ensure high satisfaction and retention, and position customers as references
Design and execute tailored onboarding programs, guiding customers through solution deployment and aligning technical implementation with their business objectives

The Company is an Equal Opportunity Employer, including with respect to disability and veteran status. It is committed to compliance with all equal opportunity laws, including the Immigration and Nationality Act (INA) and Title VII. It does not discriminate on the basis of nationality, race, citizenship, immigration status, or any other protected class when it comes to employment practices, including hiring.
Employment at the Company is contingent upon satisfactory completion of reference and background checks, and on your ability to prove your identity and authorization to work in the U.S. for the Company. Employees must comply with the United States Citizenship and Immigration Services employment verification requirements, and, therefore, they must complete an Employment Eligibility Verification Form I-9 at the start of employment and re-verify authorization to work periodically.
Separate from this I-9 process, this position entails access to certain technology and technical data that is restricted under U.S. export control laws and regulations. Employment or continued employment may be conditioned on your legal authorization to work with or have access to export control materials as necessary to perform your job.
Candidate Rights & Accommodations

This listing is sourced directly from Stoke Space's careers page and normalized into a canonical job model.