Tipalti

Tipalti

Customer Onboarding Manager

Vancouver, British Columbia, Canada

Sponsorship not specified$88k-$110kDetected 18 days ago
JavaScriptHTMLCSSProject ManagementQuickBooksProcurementERPRecruitingOnboardingCustomer SuccessCustomer SupportCommunicationProblem SolvingAccounts PayableNetSuite

About the role

  • Tipalti is one of the world's fastest growing fintech companies.
  • Our 2021 Series F funding round raised $270 million, valuing us at over $8.3 billion.
  • Tipaltians are passionate about the work they do, and keen to get the job done.

Responsibilities

  • Deliver exceptional service, becoming a trusted advisor and advocate for each customer throughout their journey with Tipalti.

Requirements

  • Bachelor's degree in a relevant field or equivalent practical experience
  • 4+ years of implementation, project management, consulting, or customer success experience with SaaS applications.
  • Ability to work in a fast-paced, deadline-driven start-up environment.

Nice to have

  • Hands-on experience implementing and/or integrating with ERP applications such as NetSuite, QuickBooks, Intacct, etc.
  • Accounts Payable and Procurement knowledge
  • Ability to read, debug, and understand web applications (HTML, CSS, JavaScript, API calls, etc.)
  • Subsidized lunch on office days
  • Fresh fruit, snacks & drinks in office
  • Phone/internet allowance
  • Regular company-wide social events
  • Multiple ERG groups celebrating our diversity and creating an inclusive culture

Compensation

  • $88,000- $110,000 CAD annually.
  • $96,800 - $121,000 CAD annually (includes base salary plus target bonus/commission).
  • The compensation information, above, reflects our reasonable expectation for this role based on several factors, including current market conditions.
  • Final compensation will be determined through individual assessment of experience, skills, qualifications, and other job-relevant factors.
  • Actual offers may vary within or, only in exceptional circumstances, outside the stated range based on the candidate's unique qualifications and our comprehensive evaluation process.
  • We are committed to equitable compensation practices in compliance with applicable employment laws.

Benefits

  • Target bonus is 10% of base salary.

Company info

  • Our mission is to elevate how finance teams operate in the global economy.
  • We empower our customers to scale faster and smarter by removing the complexities of doing global business and accelerating their finance operations efficiency.
  • We are the AI-powered platform that automates finance.
  • Tipalti is fueled by a commitment to our customers and a desire to build lasting connections.
  • Our client portfolio includes high-velocity businesses such as Amazon Twitch, GoDaddy, Roku, WordPress.com, and ZipRecruiter.
  • We work hard for our 99% customer retention rate which is built on trust, reliability and innovation.
  • Tipalti means we handled it" - a mission to which we are constantly committed.
  • Accommodations
  • Tipalti champions inclusive teams, in which every voice counts.
  • We are committed to recruiting diverse candidates with varied personal experiences and abilities.
  • We welcome applications from candidates belonging to historically underrepresented or disadvantaged groups, and maintain an equitable Talent Acquisition process that is free from discrimination.
  • As an equal opportunities employer, Tipalti complies with employment and human rights laws across the various jurisdictions in which we operate.
  • Should you require reasonable adjustments or accommodations during the recruitment process, including access to alternate formats of materials, meeting spaces, or other accommodations that could better enable your full participation, please reach out to hr@tipalti.com for assistance.
  • We may use artificial intelligence and automated systems (collectively "AI") to screen, assess, and select candidates during our recruitment process.
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This listing is sourced directly from Tipalti's careers page and normalized into a canonical job model.