Freshworks
Global Head of Partner Strategy & Operations
Bellevue, WA, United States · Senior
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About the role
- Organizations everywhere struggle under the crushing costs and complexities of "solutions" that promise to simplify their lives.
- Software is a choice that can make or break a business.
- Business software has become a blocker instead of ways to get work done.
Responsibilities
- Identify opportunities to accelerate partner growth through strategic initiatives, organizational improvements, market expansion, and operational innovation.
- Lead special projects and executive initiatives that require cross-functional leadership and executive visibility.
- Lead complex, cross-functional initiatives spanning Sales, Finance, Marketing, Customer Success, Product, Legal, and Revenue Operations.
- Remove organizational friction and improve collaboration across global partner teams.
- Partner with Finance and RevOps to forecast business performance, monitor key initiatives, and identify opportunities to improve growth and productivity.
- Optimize partner programs, planning processes, governance, and operational workflows to improve scalability.
- Drive continuous improvement across systems, processes, and reporting capabilities.
Requirements
- 12+ years of experience in Strategy, Business Operations, Revenue Operations, Management Consulting, or Strategic Planning within high-growth SaaS or enterprise technology companies.
Nice to have
- Bachelor's degree required
- MBA or consulting background preferred.
Compensation
- Partner with the VP of Strategy & Operations to develop annual operating plans, organizational objectives, and strategic initiatives aligned to company priorities.
- Drive planning processes including annual planning, quarterly business reviews (QBRs), operating reviews, and executive business updates.
- Experience driving annual planning, OKRs, QBRs, business reviews, and executive operating cadences.
Benefits
- Develop executive-level dashboards and performance metrics that provide actionable insights into partner business health.
Company info
- If this sounds like a journey you want to be part of, we'd love to meet you.
- At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities.
This listing is sourced directly from Freshworks's careers page and normalized into a canonical job model.