Sevaa Group
Client Success Manager
Alpharetta, GA, United States
Sponsorship not specifiedDetected 985 days ago
Project ManagementCRMAccount ManagementOnboardingCustomer SuccessCustomer SupportCadenceWordPressCommunicationOrganizational Skills
About the role
- We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Responsibilities
- Proactively maintain a regular cadence of communication with each account.
- Maintain an Account Map, understanding the role of each contact within an account.
- Schedule, prepare, lead, and deliver Executive Business Reviews.
- Manage the contract renewal process.
- Identify revenue opportunities within your accounts and collaborate with Sales on proposals.
- Prepare and maintain timelines for all ongoing projects.
- Customer Support
- Provide first-line support to each of your accounts to address common questions before escalating to another team.
- Create written and video documentation to provide helpful resources for clients.
- Contribute to and lead Success Team Sync
Benefits
- Flexible schedule
- Health, Dental, Vision Insurance
- Life insurance and disability coverage
- Health Savings Account
- Maintain a quantitative and qualitative health score.
Company info
- Deliver training sessions as a part of troubleshooting to empower clients.
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This listing is sourced directly from Sevaa Group's careers page and normalized into a canonical job model.