Tinuiti

Workplace Experience Sr. Specialist (NYC Based)

New York City · Senior

Sponsorship not specified$70k-$80kDetected 14 days ago

RESTAccessibilityJiraVendor ManagementPerformance ManagementResearchLeadershipCommunicationMentoringOrganizational Skills

About the role

Specialist based at our New York hub, you play a critical role in ensuring a seamless, high-quality day-to-day office experience.
This role blends hospitality, operations, and culture-owning vendor management, in-office experiences and activations, and serving as a key ambassador of Tinuiti's brand through every workplace interaction.
Provide first response to office IT troubleshooting

Responsibilities

Own relationships with all Workplace Experience vendors and building management, including contract oversight, performance management, and issue resolution
Manage office operations, including supplies, services, and expense tracking to ensure efficiency and cost effectiveness
Own Tinuiti's coworking platform (Upflex), supporting employee bookings across hubs, including London, and providing ad hoc support as needed
Act as a key partner to our Mexico City office and London coworking hub, ensuring alignment in workplace standards, communication, and employee experience
Partner cross-functionally to deliver a best-in-class experience for internal teams, clients, and guests
Develop and implement creative, data-informed initiatives to enhance workplace satisfaction, utilization, and overall employee experience
Maintain office readiness at all times, proactively identifying and addressing operational needs before they arise
Disclaimer: This description has been designed to indicate the general nature and level of work performed by employees within this position.

Requirements

Ability to occasionally lift and move items up to 20 lbs (e.g., office supplies, event materials)
Ability to remain in a stationary position for extended periods and move throughout the office as required
Disclosure as required by the Colorado Equal Pay for > Equal Work Act, C.R.S. § 8-5-101 et seq.
4+ years of experience in office management, workplace experience, or a similar operational role creating and fostering a collaborative, welcoming, productive office experience and environment
Proficiency in Google Workspace (Docs, Sheets, Slides, Calendar) and comfort learning new workplace tools and systems
Experience managing vendors and external partners, including coordination, communication, and issue resolution
Strong organizational skills with the ability to manage multiple priorities and maintain a high level of attention to detail
Experience troubleshooting IT support issues regarding device connectivity, Zoom room functionality, and work station operability
Ability to work both independently and cross-functionally in a fast-paced environment
Working knowledge of office safety protocols and compliance standards
Experience with workplace and operational tools such as Navan, Upflex, Emburse, and Jira is a plus
Comfort using AI-powered tools to streamline workflows, improve efficiency, and support day-to-day operations

Nice to have

Media agency experience preferred
Previous experience in an agency or similarly dynamic, client-focused environment preferred

Skills

Excellent communication and interpersonal skills, with a client-service mindset

Compensation

The hiring salary range for this role is $70,000 - $80,000 plus a discretionary performance bonus.

Benefits

Unlimited PTO: At Tinuiti, we believe you deserve time to rest, recharge, and enjoy life unplugged.
We're proud to offer above-industry standard work-life balance, consistently rated as one of the most loved benefits by Tinuitians year after year.
Healthcare: Medical, Dental, Vision, Life & Disability, Flex Spending Accounts
Retirement: Match up to 4% of your contributions at 100%
Perks and Wellness: Fringe, Forma, Unlimited Telemedicine and Teletherapy available at no cost, Thankful giving, Equity
Parental Leave: Birthing parents receive 16 weeks of leave with 100% pay (partners 12 weeks) after the birth or adoption of a child.
Learning and Development: On-demand learning, mentorship program, leadership and management development programs and resources

Company info

Tinuiti is the largest independent full-funnel marketing agency in the U.S. across the media that matters most, with $4 billion in digital media under management and more than 1,200 employees. Built for marketers who demand growth and accountability, Tinuiti unites media and measurement under one roof to eliminate waste-the biggest growth killer of all-and scale what works. Its proprietary technology, Bliss Point by Tinuiti, reveals the truth around growth and waste, and how to capitalize on it. With expert teams across Commerce, Search, Social, TV & Audio, and more, Tinuiti delivers measurable results with brutal simplicity: Love Growth. Hate Waste.
We'd love to hear from you if:
Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So if you think you qualify, but don't necessarily meet every single point on the job description, please still get in touch.
This role is not a remote position and is expected to work in our New York City office. If you are interested in relocating, please add open to relocation in your resume.
Tinuiti is the largest independent full-funnel marketing agency in the U.S. across the media that matters most, with $4 billion in digital media under management and more than 1,200 employees.
Built for marketers who demand growth and accountability, Tinuiti unites media and measurement under one roof to eliminate waste-the biggest growth killer of all-and scale what works.
Its proprietary technology, Bliss Point by Tinuiti, reveals the truth around growth and waste, and how to capitalize on it.
With expert teams across Commerce, Search, Social, TV & Audio, and more, Tinuiti delivers measurable results with brutal simplicity: Love Growth.
Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box.
So if you think you qualify, but don't necessarily meet every single point on the job description, please still get in touch.
This role is not a remote position and is expected to work in our New York City office.
If you are interested in relocating, please add open to relocation in your resume.
With expert teams across Commerce, Search, Social,
We are an equal opportunity employer and value diversity at our company.

Equal opportunity

This description has been designed to indicate the general nature and level of work performed by employees within this position.
The actual duties, responsibilities, and qualifications may vary based on assignment or group.
Tinuiti is an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status.

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This listing is sourced directly from Tinuiti's careers page and normalized into a canonical job model.