Old Second National Bank

Senior Teller - Lombard, IL (Westmore)

Lombard, Illinois, United States · Senior

Sponsorship not specified$18k-$23kDetected 8 days ago
ComplianceCustomer SupportLeadershipCommunication

About the role

  • For more than 150 years, Old Second has consistently put businesses and individuals throughout the Chicago area first, and we're only getting started.
  • With great employees we've grown from a single location in the back of a general store to 50 locations and over $6 billion dollars in assets.
  • Position Overview The Senior Teller is responsible for front line customer service, processing customer banking transactions, balancing a cash drawer, and providing qualified referrals to Retail Banking.

Responsibilities

  • Maintains flexibility to float to other branches and/or work dynamic schedules needed.
  • Provides additional operational support to Teller Supervisor, including performing end-of-day balancing functions, assisting in quarterly audit work, processing Travelers Checks, and cash ordering.
  • Maintains flexibility to float to other branches and/or work dynamic schedules needed. Availability to work during branch hours: Monday-Friday, 8am-6pm and Saturday, 8am-12pm.
  • May assist maintaining teller currency level requirements and orders sufficient cash to support the teller operation.
  • How We Support You - Old Second

Requirements

  • Experience balancing teller drawer and reconciling differences.
  • Participates in required in-house training sessions relating to sales, customer services, policies and procedures, compliance, product knowledge and Bank systems.

Nice to have

  • 2+ years of Teller experience.
  • Leadership experience a plus.
  • Preferred, but not required

Compensation

  • Old Second is committed to fair and equitable pay practices.
  • Variable pay: Eligible to participate in the Retail Incentive Plan.

Benefits

  • High School diploma (or equivalent) and one year or more of related experience (banking, cash handling, customer service, and/or sales; or equivalent combination of education or experience.

Company info

  • At Old Second, you're first! For more than 150 years, Old Second has consistently put businesses and individuals throughout the Chicago area first, and we're only getting started.
  • With great employees we've grown from a single location in the back of a general store to 50 locations and over $6 billion dollars in assets. At Old Second we embrace values that foster an environment of community and growth. Recently, we've been voted a Forbes Best-In-State Bank for Illinois by our customers. Be a part of something big as we continue our growth story together!
  • Move your career forward at Old Second.
  • Position Overview
  • At Old Second, you're first!
  • At Old Second we embrace values that foster an environment of community and growth.
  • Recently, we've been voted a Forbes Best-In-State Bank for Illinois by our customers.
  • Be a part of something big as we continue our growth story together!
  • The Senior Teller is responsible for front line customer service, processing customer banking transactions, balancing a cash drawer, and providing qualified referrals to Retail Banking.
  • The Senior Teller assists the Teller Supervisor with compliance of policies/procedures, customer problem/resolution and fostering achievement of team sales goals.
  • Essential Job Functions
  • Performs daily teller responsibilities:
  • Provides quality, personalized customer service (greeting/closing, uses customer name, telephone etiquette, error resolutions, and written communications). Meets or exceeds established customer service expectations including manager observations.
  • Processes checking and savings deposits/withdrawals by adhering to policies and procedures including ensuring proper endorsements, negotiability of item, validity of identification and availability of funds.
  • Processes various types of payments and orders according to policy and procedure including loan payments, real estate tax payments, money orders, and cashier's checks.
  • Counts, proves, and packages currency according to policy and procedure. Balances cash drawer and researches all teller differences within the specified timeframe.
  • Effectively uses technology in order to accurately complete customer transactions.
  • Participates actively in the branches efforts to reach assigned sales referral goals through meeting assigned individual goals.
  • Additional Responsibilities for Senior Tellers:
  • Has some authority to make check/cash disbursement decisions.
  • Assists manager with regulatory compliance, security and bank policies and procedures relating to the Teller area.
  • Assists in providing teller staff with necessary training, motivation and encouragement to ensure superior customer service and accuracy.
  • May assist with audits and security tests as scheduled.
  • Models desired customer service and sales behaviors for others to follow.
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This listing is sourced directly from Old Second National Bank's careers page and normalized into a canonical job model.