M&T Bank
Branch Manager
Middletown, DE · Mid
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Green-card filing pattern in this occupation
Green-card follow-through: 100%
Files H-1B transfers
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About the role
- Responsible for the overall success of the branch operating model, including customer and employee experience, digital engagement, transactions/operations, servicing, sales and prudent risk management.
- Responsible for overall success of the branch operating model including customer and employee experience, digital engagement, transactions/operations, servicing, and sales.
- Identify Retail and Business Banking customers' needs and leverage our sales process and tools/resources in order to provide them with personalized short and long-term solutions.
Responsibilities
- Colleague First- Lead, coach, and develop branch employees to achieve individual and branch performance goals.
- Create a high-performing, customer-focused culture that promotes engagement, accountability, and continuous development.
- Conduct performance management activities, provide ongoing feedback, and support career growth opportunities while reinforcing and aligning brand standards and Bank priorities.
- Engages with team members/business partners when appropriate.
- Promote an environment that supports a culture of belonging and reflects the M&T Bank brand.
- Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
- Actively coach, develop, and mentor a smaller FTE count (average 4 - 5)
- Manage and oversee a smaller Domiciled Customer base (less than 2,500), Weekly Transactions (less than 600), and Weekly Servicing Interactions (less than 125)
- Build meaningful partnerships with local businesses, nonprofit organizations, schools, and community groups.
Requirements
- 3 years of sales experience
- 2 years of managerial experience
Skills
- Strong communication and interpersonal skills
Compensation
- M&T Bank is committed to fair, competitive, and market-informed pay for our employees.
- The pay range for this position is $82,100.00 - $136,900.00 Annual (USD).
- The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation.
Benefits
- Identify opportunities to increase brand awareness, community engagement, customer acquisition, and financial education efforts through local involvement
Company info
- Understand and adhere to the Company's risk and regulatory standards, policies and controls in accordance with the Company's Risk Appetite. Identify risk-related issues needing escalation to management.
- Partner with customers to educate them on evolving fraud risks, including digital scams, impersonation fraud, account takeover, elder financial exploitation, and other sophisticated fraud schemes.
- Support customers impacted by fraud by helping them understand available resources and guiding them through recovery and resolution processes.
- Promote fraud-prevention tools, account monitoring services, digital security features, and best practices that help customers protect their financial well-being
- Customer First- Ownership of proactive prospecting and follow-up of customers, retention and year-over-year growth of consumer and business households through exceptional customer experience; deepening customer engagement while following all policies and procedures while limiting risk to all customers and to the bank.
This listing is sourced directly from M&T Bank's careers page and normalized into a canonical job model.